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Join a collaborative team at an iconic Australian brand
Docklands location with career growth opportunities
The Role
Join Bega Group's Customer Support team in Docklands and play a key role in delivering exceptional customer experiences. As a Customer Service Officer, you'll build strong relationships, manage enquiries and orders, and collaborate with colleagues across the business to ensure seamless service. This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is looking to grow their career with an iconic Australian brand.
Responsibilities
Provide warm, responsive customer support across phone and email channels
Process customer orders accurately and within required timeframes
Manage shared inbox enquiries, ensuring timely resolution and follow-through
Resolve delivery issues and coordinate positive customer outcomes
Partner with internal teams to continuously enhance the customer experience
About you
Strong communication skills with a collaborative approach
Highly organised with excellent attention to detail
Comfortable working independently while contributing to team success




Experience with Microsoft Office; SAP knowledge is advantageous
Company culture and our values are very important to us. From adaptable working arrangements and regular social catch ups, we're committed to fostering a supportive and agile work environment for our team.
About the Role
The Customer Service Officer role is a full-time role, Monday - Friday 8-4pm.
Tasks may include but not be limited to;
Processing Customer Orders received via various platforms
Work with Demand and Warehouse teams to ensure stock availability
Investigate and process customer returns, credits and changes
Respond to customer enquiries via phone, email and Facebook
Build and maintain relationships with internal and external stakeholders
About You
Previous experience in customer service, sales support, administration or order processing.
Strong written and verbal communication skills.
Excellent attention to detail and organisational skills.
The ability to manage multiple priorities and deadlines.
Sound problem-solving skills and good judgement.
Confidence working with both customers and operational teams.
Proficiency in Microsoft 365, particularly Outlook, Word and Excel.
A willingness to learn new systems and processes.
Location: Melbourne, VIC
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📌 Contract Community Customer Service Officer (Melbourne)
🏢 Chandler Macleod Group
📍 Melbourne