Job Description
Our client is a recycling company which also manufactures multiple products for their clients. They are looking for somebody with a great attitude and previous customer service experience to join their team.
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The Customer Service Representative is the first point of contact for APR Recycling's customers, handling enquiries, bookings, and account matters relating to recycling and waste collection services.
n The role delivers a professional, accurate, and friendly service experience, helping the business maintain strong customer relationships and smooth day-to-day operations.
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The role starts as a casual with the transition to permenant after 3 months.
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Full time hours, Monday- friday
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Pay rate: $*****
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Key Responsibilites
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Answer incoming phone calls
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Manage the customer service inbox
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Create bookings for customer services
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Complete all dockets and reports, and input into Wastedge where necessary
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Accurately enter data into industry-specific software platforms (Wastedge)
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Perform weighbridge operations
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Complete export data entry and bookings
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Enter and action contamination reports
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Change customer schedules as needed/requested
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Establish and set up new customer accounts within the Wastedge system
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Support the Customer Service and Sales team
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Perform filing and scanning
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Deliver excellent customer service at all times
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Qualifications & Experience
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Minimum 2 years' experience in a similar role (preferred but not essential)
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Experience in a detail-oriented, dynamic workplace
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Knowledge of the recycling industry advantageous, but not essential
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Skills & Attributes
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Ability to build effective relationships with internal and external stakeholders through well-developed written and verbal communication
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Willingness to "get your hands dirty" obtaining the information needed for the role
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Good attention to detail while maintaining quality
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High-level problem-solving capabilities
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Ability to prioritise and manage time effectively
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Strong Microsoft Office skills
(Excel/Word/Outlook)
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A collaborative team player who also works well independently
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About TAG
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TAG is a specialist recruitment partner connecting skilled candidates with leading employers across Australia. We deliver tailored workforce solutions across manufacturing, logistics, warehousing, hospitality, aviation, retail, and industrial sectors.
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At TAG, we value solid leadership, teamwork, and people who take pride in delivering quality work. You will join a supportive and growing workforce solutions network backed by experienced operational support and the chance to contribute to large-scale national operations.
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We welcome applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, ages, religions, abilities, gender identities and sexual orientations.
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Further Information
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Employment is subject to a criminal history check and pre-employment medical, including drug and alcohol screening.
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Applicants must have full Australian working rights.

📌 Customer Service Representative (Melbourne)
🏢 Talent Acquisition Group
📍 Melbourne