Job Description
Job Category: Community Services and Development
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This is an Aboriginal
designatedposition,
classified under Section 12 Special Measures of the Equal Chance Act *****).
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This employment opportunity is only available to Aboriginal peoples.
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Windermere is a community services organisation working for those with varied and complex needs,and wetruly
believethateveryone
is someone in our community.
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Join us at Windermere, where we make the effort to understand every individual employee, what matters to them andrecognisethe value that each person contributes. Empowering them to grow and work in ways that bring out their whole and best self.
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We celebrate our diverse range of perspectives, people andideasand there has never been a better time to join!
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Job Description
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About the Team
n Our dedicatedVictims Assistance Program
(VAP)assistsindividuals
with their managementof the impact of crime. Through the provision ofconsumer-focusedcase management services,we promote recovery
andminimisesecondaryvictimisationsometimes
experienced in the criminal justice systems. We are experts in thisspaceand we currently support 3,000 consumers each year across many regions throughout Victoria.
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About the Opportunity
n Full-Time Fixed Term Contract to 30 June ****, hybrid working from office and home with Tuesday being the team collaboration office day, you are more than welcome to attend the officeas often as you like.
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The Aboriginal Engagement Worker (AEW):
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Supports Aboriginal victims of crime to access information, provides culturally protected andlocalised social services and supports
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Assists to increase confidence of Aboriginal victims of crime about their rights and entitlements and access to a range of available services and supports.
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Provides secondary consultation to other Victim Assistance Program staff supporting Aboriginal victims of crime who have chosen to access mainstream services
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Supported by the VAP agency, works together with local Aboriginal
CommunityControlledOrganisations(ACCOs)
to build trust and engagement with local communities to address systemic barriers for Aboriginal victims' participation in the criminal justice system.
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Trauma has been endured by Aboriginal people for generations,as a result ofcolonisationand the dispossession of land and culture and is deeply rooted in communities. Aboriginal Engagement Workers (AEWs) help to mitigate the impacts of crime on Aboriginal victims and aid their recovery by providing
practicalassistanceand
access to therapeutic support. AEWs also provide victims with information and support to engage with the criminal justice system.




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AEWs will be co-located with ACCOs for a minimum of one day per week. In some circumstances (e.g.on advice of the AEW or relevant ACCO), the AEW may also be co-located at other
communityorganisationsacross
the region. As a VAP employee, AEWs will be supported by a Team Leader and will work with management to develop and continuously improve the VAP.
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Why work for Windermere?
n We are an organisation with a big heart; we care about our people and strive for continuous improvement; we are committed to a culture of individualised flexibility and support.
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Staff Benefits and Entitlements
n This is where we stand out from the crowd and Windermere offers a wide range of unique benefits such as:
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Flexible Ways of Working – a combination of office, home and outreach
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Above Award Personal Leave and 17.5% annual leave loading
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Gifted days off (between Christmas and New Year)
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Annual Wellbeing Leave Day - no reason needed, it's just for you!
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Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave
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Public Holiday Substitution - e.g. work on Australia Day or Good Friday and take leave on another day.
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Employee Referral Program - $500 per referral
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Flexible Leave Scheme ******, *****) - Purchase 1-2 weeks additional leave
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Structured performance and 1-on-1 development check-ins
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Secondment and career growth opportunities
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Staff discount program for everyday items e.g. groceries, movie tickets, health insurance and more
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Reward & Recognition Program - become a Windermere All Star!
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End of Year Awards Celebration - different theme each year
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Opportunities for professional development
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Study Leave provisions
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Rostered Days Off or 9 Day Fortnight (subject to approval)
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6 Weeks Paid Parental Leave, in addition to Government Funded Parental Leave Pay (PLP)
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High quality IT and access to fleet cars
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If this sounds like the role for you, refer to Key Selection Criteria below.
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Desired Skills and Experience
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Key Selection Criteria
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Applicants for this position must be of Aboriginal descent through parentage, identify as an Aboriginal and/or Torres Strait Islander person, and be accepted in the community as such.
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Demonstrated understanding of Aboriginal culture and/or issues affecting the Aboriginal community, including the interconnections between, and effects of, violence, social and economic disadvantage, racism, dispossession from land and culture and removal of children on Aboriginal victims.
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Experience undertaking community engagement and service delivery.
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Appropriate professional experience, skills, and training that align with the requirements of a SCHADS Award Level 5.
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Tertiary Qualification in Social Work or other related discipline is desirable but not mandatory.
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Demonstrateda high levelof
computerproficiencyand
quick adoption ofnew technologies, including devices which allow for mobility and working remotely.
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Willingness to promote and support practices that are inclusive, culturally responsive,safeand accessible.
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Willingnessto undertake relevant pre-employment screening and checks - including, Police Check, Pre-Employment Medical and Working with Children's check
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Rightto Work in Australia e.g. Australian Citizen, Permanent Resident or visa holder with full working rights
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Personal attributes
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Motivated,enthusiasticand
passionate about social justice.
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Self-discipline – Able tomaintaina consistent andappropriate
patternofbehaviourunder
pressure. Canrecognise own limitations and works with others to ensure plans are achieved.
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Self-confidence - Trusting of own abilities. Seeks feedback asappropriate.
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Relationship Building – Establishes and maintains relationships at all levels. Builds andmaintainsstrong partnerships with internal and external stakeholders.
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Teamwork – Demonstrates
consideration,concernand
respect for others. Collaborative with strong interpersonal skills.
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You belong at Windermere
n At Windermere, we believe that diverse teams build stronger communities. We want every single person who works with us to feel genuinely safe, valued, and celebrated for exactly who they are - regardless of their background, identity or identity expression.
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For us, inclusion isn't a checklist, it is the heartbeat of our culture. We are deeply committed to walking alongside Aboriginal and Torres Strait Islander peoples through our Reconciliation Action Plan , and we actively nurture a safe, affirming workplace for our LGBTIQA+, CALD, and disability communities. We welcome unique perspectives and encourage people with varied work and life experiences to apply.
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Don't meet the key selection criteria but interested in future roles? Visit our website to sign up to our mailing list and stay up to date with our current vacancies.

📌 Aboriginal Engagement Worker (Melbourne)
🏢 Windermere Child & Family Services
📍 Melbourne