Job Description
$100,000 per year + Car Allowance + Comms
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Join a quick-growing cleaning and facilities services business and take the lead in delivering exceptional service to major national clients.
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Our Facilities services business is seeking an experienced and proactive Account Manager to oversee the performance, quality, and client relationships for multiple key accounts. This role is critical in ensuring our service delivery remains best-in-class across multiple sites.
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About the Role
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As an Account Manager, you will be responsible for managing day-to-day operations across your designated client portfolio, ensuring high standards of cleaning, compliance, and customer satisfaction. You will work closely with site other managers, supervisors, cleaners, contractors, and senior management to deliver seamless service.
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This is a hands-on role suited to someone who thrives in a fast-paced environment and enjoys building strong relationships with clients and frontline staff.
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Key Responsibilities
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Oversee the delivery of cleaning services across major accounts
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Conduct regular site inspections and quality assurance checks
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Manage and support cleaning teams
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Maintain strong relationships with client stakeholders, acting as the primary point of contact
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Respond promptly to issues, complaints, and service requests
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Manage rostering, timesheets, and resource allocation
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Ensure compliance with safety, quality, and company standards
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Identify opportunities for service improvement and contract growth
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Prepare reports for management and clients as required
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About You
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We're looking for someone who is:
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Experienced in cleaning, facilities services, or a service-delivery environment
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Minimum 3-5 years of experience in cleaning, facilities services, or a service-delivery environment is required
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Confident managing staff and contractors
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Highly organised with strong attention to detail
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Comfortable working independently and making decisions
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A strong communicator who builds trust with clients
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Tech-savvy and a fast learner
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Holding a valid driver license and able to travel between sites
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Australian work rights are required for this position
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Why Join us?
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Growing business with strong values and a supportive leadership team
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Opportunity to take ownership of a major national account
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Great team culture with ongoing professional development
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Competitive salary + car allowance + comms
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Stability and long-term career opportunities across our expanding operations
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Your application will include the following questions:
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Which of the following statements best describes your right to work in Australia?
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How many years' experience do you have as an account manager?
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Do you have a current Australian driver's licence?
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Which of the following Microsoft Office products are you experienced with?
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How much notice are you required to give your current employer?
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Do you own or have regular access to a car?
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Contract Manager – Cleaning & Facility Services
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