Job Description
South West Radiology is seeking an experienced Contact Centre and Quality Assurance Manager to lead the radiology contact centre and drive a patient-centred service across the organisation.
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Based in Liverpool, NSW, with occasional travel to other SWR sites, this hands-on leadership role combines contact centre operations, quality assurance, coaching, training and data-driven service improvements to ensure accurate, timely assistance for bookings, referrals and results inquiries.
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📌 Radiology Contact Centre Leader -- Quality & Patient Experience (New South Wales)
🏢 SOUTH WEST RADIOLOGY
📍 New South Wales
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