Job Description
Permanent Full-time | Keysborough | 5 days onsite
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Victory Curtains & Blinds is looking for a Customer Service Operator to join our Customer Contact Centre team. This role is focused on supporting customers with post-sale service enquiries, product faults, warranty matters and disputes, while ensuring issues are managed through to resolution.
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About the role
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Managing customer enquiries across phone, email, Freshdesk and CRM.
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Taking ownership of service and warranty cases from start to resolution.
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Managing customer concerns, disputes, negotiations, compensation and refunds in line with company policy.
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Coordinating with Technical, Recovery, Scheduling and other internal teams to resolve complex issues.
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Processing customer recovery orders accurately, including product specifications, measurements and installation requirements.
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Managing escalated cases and ensuring customers receive clear and timely updates.
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Managing workloads, queues and follow-ups to ensure cases are progressed within agreed timeframes.
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Identifying recurring issues and contributing to improvements in service delivery.
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About you
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Proven experience in customer service, contact centre or service coordination.
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Strong verbal and written communication skills.
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The ability to manage difficult conversations with confidence, empathy and professionalism.
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Experience using CRM and ticketing systems.
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Strong organisation and attention to detail.
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Excellent problem-solving skills and a solid sense of ownership.
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The ability to work collaboratively in a fast-paced environment.
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Why Join VCB?
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Friendly and supportive team environment
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Full training provided and opportunities to broaden your customer service skills
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Access to EAP




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Comprehensive training and ongoing support
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Career progression opportunities across a growing business
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Access Employee Assistance Program (EAP)
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At VCB, we pride ourselves on delivering quality products and exceptional service. You'll be joining a supportive team where your customer service skills and sales expertise will make a real impact. If you enjoy solving customer issues, taking ownership and delivering positive outcomes, we'd like to hear from you!
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Our PEOPLE, who are our foundation and a crucial asset to our ongoing success.
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Our CUSTOMERS, who we serve with a level of care and integrity beyond all expectations.
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Our PRODUCTS, which meet and exceed the highest industry standards.
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Our DEDICATION, to winning the hearts of our internal and external customers by continually improving our productivity and offering the very best in service and products.
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Our SOCIAL RESPONSIBILITY, to act with the utmost integrity and be good citizens in the community in which we live and work.
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Source: This is an extract from the company's own website
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We will achieve this through:
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Our PEOPLE, who are our foundation and a crucial asset to our ongoing success.
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Our CUSTOMERS, who we serve with a level of care and integrity beyond all expectations.
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Our PRODUCTS, which meet and exceed the highest industry standards.
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Our DEDICATION, to winning the hearts of our internal and external customers by continually improving our productivity and offering the very best in service and products.
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Our SOCIAL RESPONSIBILITY, to act with the utmost integrity and be good citizens in the community in which we live and work.
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Source: This is an extract from the company's own website
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What can I earn as a Customer Service Representative

📌 Customer Service Operator (Melbourne)
🏢 Victory Curtains and Blinds
📍 Melbourne