Advance your career with us with more Hotels to comeAccess to exclusive benefit program -"Get MORE at Lancemore" - discounts with several major retailers and group accommodation, food and wineFlexible work hoursAdvance your career with us with more Hotels to comeAccess to exclusive benefit program -"Get MORE at Lancemore" - discounts with several major retailers and group accommodation, food and wineGreat role for an experienced GSA to take the next step to drive and implement guest experiences throughout the Hotel.About The RoleDeliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stayBe an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in personMake recommendations on the Hotel and local areaRespond to guest feedback, concerns or complaints from guests appropriately and follow up/report as requiredStay on top of systems and procedures, including cash handling, payments and the PMS reservation systemAbout YouExperience in a similar role - Exposure to FO Hotel leadership/management is essentialHands on leadership skills that inspire and support the team, particularly during those 'mad rush' momentsTeam player, great personality and a passion for delivering the best service possible with a boutique vibeAbility to work under pressure in a rapid paced environment, by taking initiative,



prioritising and working collaborativelyGet a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunitiesAbout UsLancemore Crossley St.Beautifully positioned in a coveted laneway location, at the Paris end of Bourke St, Lancemore Crossley Street embodies everything there is to love about Melbourne – grit, culture, art, theatre, sweeping views and seamless design.
The design-led property features 112 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.Lancemore Hotel GroupA pioneer in Boutique Hotels and conference facilities since ****, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.We strive on constantly growing and seeking approaches to be better in everything.You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...Our ValuesFun | Authentic Hospitality | Caring | Ownership Mindset | Performance | GrowthFollow us on LinkedIn
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📌 Front Office Supervisor - Casual (Melbourne)
🏢 Lancemore Hotel Group
📍 Melbourne