Business Support Officer Southbank, Victoria$75,000 + SuperHybrid - 2 days in office minimum
A national automotive services organisation is seeking a Business Support Officer to join its Finance & Operations team in Southbank.
With ***** employees across Australia, the business operates nationally while maintaining a streamlined and collaborative internal structure.
This role sits within a team of eight and works closely with stakeholders across Sales, Accounts, Compliance, IT and Management.
The Role
This position combines customer service and back-office administration.
You will manage shared mailboxes, respond to a broad range of enquiries, and provide day-to-day operational support across the business.
Key responsibilities include
Managing multiple shared email inboxes and ensuring timely responsesHandling inbound phone enquiries from customers, dealers and internal stakeholdersProviding administrative support across Sales, Accounts,



IT and ComplianceAssisting customers with post-sales enquiries including cancellations and transfersProcessing credit card and direct debit paymentsSupporting operational and processing tasks as requiredContributing to continuous improvement across administrative and operational processes
About You
Excellent phone manner and written communication skillsPrevious experience in administration and/or customer serviceStrong attention to detail and accuracyAbility to manage multiple priorities in a rapid-paced environmentConfident working with numerical dataProficient in Microsoft Outlook, Word and ExcelProfessional, team-oriented and able to handle confidential information with discretion
Additional Information
Monday to Friday, 8:30am - 5:00pmHybrid model - minimum two days in the Southbank office (additional days during training)Reporting to the Finance & Operations Manager
#J-*****-Ljbffr

📌 Business Support Officer (Melbourne)
🏢 Sharp & Carter
📍 Melbourne