The Opportunity Our client is a well-established, highly regarded membership-based organisation providing specialised services and support to its members across Australia.
Working within a transformation phase for the business, they are seeking support to provide exceptional frontline service while supporting the day-to-day administration of the organisation's membership function.
This is an excellent opportunity for someone who enjoys building relationships, solving problems and providing a high level of customer service, while also being comfortable working with systems, data and detailed administrative processes.
This temporary assignment has the opportunity to go permanent.
The Role Reporting to the Member Services Team Leader, you will act as an important first point of contact for members and support a broad range of enquiries and administrative activities across the full membership lifecycle.
Your responsibilities will include : Responding to member enquiries via phone and email in a professional and timely manner Providing information and support regarding memberships, services, applications and account changes Processing membership applications, amendments and other transactions Maintaining accurate member records and updating information within the CRM Managing follow-up actions and ensuring member enquiries are resolved efficiently Supporting payments, contributions, refunds and other member-related transactions Assisting with membership renewals and periods of increased activity Supporting reporting,



data preparation and general administration Helping members navigate online portals, forms and resources Identifying more complex enquiries and escalating these appropriately Contributing to process improvements and maintaining a consistently high standard of member service The position operates within an established governance and compliance framework, so accuracy, confidentiality and following procedures will be important.
About You We are looking for someone who is warm, professional, organised and genuinely customer-focused .
You will enjoy being part of a smaller team where everyone contributes and takes ownership of delivering a great member experience.
Ideally, you will bring: 2-3+ years' experience in member services, customer service, administration or a similar service-based environment Robust written and verbal communication skills Experience managing customer or member enquiries from initial contact through to resolution Confidence working with CRM or customer/member management systems Strong attention to detail and data accuracy Intermediate Microsoft 365 skills The ability to manage competing priorities and follow established processes Sound judgement and the confidence to escalate more complex matters when required A collaborative and flexible approach to working within a small team Experience within a membership organisation, insurance, financial services or another regulated environment will be highly regarded.
Apply Today Please send your resume by clicking on the apply button.
Reference Number: ****************CIS This is a fully onsite position.

📌 Member Services Coordinator (Melbourne)
🏢 Robert Half
📍 Melbourne