Overview Join a team that's making a real difference At My Plan Manager, we're passionate about helping Australians get the most out of their NDIS plans.
My Plan Manager is a wholly owned subsidiary of Gallagher Bassett, one of the world's leading claims and risk management organisations.
As part of Gallagher Bassett, we're proud to support participants, providers and communities through exceptional service, innovation and care.
We're currently seeking a Business Analyst to join our Technology team based in Adelaide.
This is an exciting opportunity for a commercially minded and collaborative professional who thrives on solving complex business problems, improving processes and working closely with cross-functional teams to deliver innovative technology solutions.
How you'll make an impact As a Business Analyst, you'll play a key role in translating business needs and product priorities into clear, structured and deliverable solutions that support My Plan Manager's strategic objectives.
Working closely with Product, UX, Engineering, QA and business stakeholders, you'll: Translate business needs, product priorities and user experiences into clear and actionable requirements Collaborate with stakeholders to gather, analyse and document business requirements Create and maintain user stories, acceptance criteria and supporting documentation Define and document business rules, workflows, process maps and system requirements Identify risks, gaps, dependencies and opportunities for improvement throughout the delivery lifecycle Ensure requirements are complete, testable and aligned to business outcomes Act as the key link between business and technical teams to ensure successful delivery outcomes Support delivery teams through proactive clarification,



issue resolution and requirement validation Analyse delivery and requirement quality metrics to drive continuous improvement Contribute to the successful delivery of strategic technology initiatives across the business Collaborate with Gallagher Bassett and internal stakeholders on technology-related projects Help deliver scalable, high-quality solutions that improve the experience of our participants, providers and employees About you We're looking for someone who combines strong analytical thinking with exceptional communication and stakeholder management skills.
You'll bring: Experience working as a Business Analyst within technology, digital or transformation environments Strong requirements gathering, business analysis and documentation skills Experience writing user stories, acceptance criteria and business process documentation Excellent problem-solving and critical thinking capabilities Strong stakeholder engagement and relationship-building skills The ability to communicate effectively with both technical and non-technical audiences Experience identifying and managing risks,



dependencies and business impacts High attention to detail and a commitment to quality outcomes Strong organisational skills and the ability to manage competing priorities A team-oriented approach and willingness to work across multiple teams Experience working in Agile delivery environments Experience that translates well We welcome applications from candidates with experience in: Business Analysis and Technology Delivery Digital Transformation Programs Product Development and Product Management environments Process Improvement and Business Transformation initiatives Software Development and Technology Projects Agile and Scrum teams Customer-focused organisations undergoing systems or process change Financial services, insurance, healthcare, disability services or related industries Why join My Plan Manager?
At My Plan Manager, we're committed to creating an environment where our people can thrive.
What we offer: Hybrid working arrangements Flexible work practices that support work-life balance Access to ongoing learning and professional development opportunities Career progression opportunities across My Plan Manager and Gallagher Bassett Exposure to large-scale technology and transformation initiatives Supportive leaders who invest in your growth and development Employee wellbeing initiatives and reward and recognition programs A collaborative, inclusive and innovative culture The opportunity to make a meaningful difference in the lives of Australians living with disability How to Apply If you're passionate about turning business needs into innovative solutions and want to play a key role in delivering technology that makes a difference, we'd love to hear from you.
Click on Apply for this Role.
Only candidates with the right to live and work in Australia will be considered for this position.
Agency candidates will not be considered for this position.
My Plan Manager and Gallagher Bassett are proud to be Equal Opportunity Employers.

📌 Business Analyst (Adelaide)
🏢 Gallagher
📍 Adelaide