Purpose
As a Guest Service Agent/ Concierge, you will be the friendly face and warm welcome that sets the tone for our guests' stay.
You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.
Key Requirements for this role
Ability to work across a variety of shifts including weekdays, evenings, weekends & public holidays as requiredA full Australian driver's license, with the ability to drive both automatic and manual cars, is essential
Primary Responsibilities
Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outAssist guests with transport and travel arrangements, luggage delivery, storage, parking and valet servicesConfidently communicate with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests,



transforming dilemmas into success storiesPromote hotel amenities and services by having a deep understanding of products and offeringsBe the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledgeDisplay proficiency in accurately handling reservations and managing guest accounts
Skills and Experience
Previous experience in hotel front desk operations is a valuable assetInnovative approach to exceeding customer service expectationsSkilled at collaborating within teams, as well as working independentlyProven ability to multi task and thrive under pressure, supported by solid organisational and time management skillsProficiency in both written and verbal communication
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📌 Guest Service Attendant/Concierge (Adelaide)
🏢 Accor Apartments and Realty
📍 Adelaide