PETspot helps millions of new puppy seekers annually through education and providing a safe platform to find & connect with verified breeders.Our customers are just as passionate as we are, and we are looking for an ambitious and motivated Customer Support and Admin Specialist to join our team.This role is suited to individuals who are willing to grow alongside the company as we continue to make a difference.
The projects worked on will be agile and constantly evolving, driven by delivering the best possible customer experience.The role is a permanent part-time position, about ~*****+ hours per week (5 days required), with the opportunity to transition to full-time, and we're seeking an immediate start.Key Responsibilities:Providing a tailored customer experience and delivering in a timely manner, striving to exceed customer expectationsHandling general enquiries, questions, and community concerns of members and recent puppy seekersKeep our customers informed of new developments, events, and industry updatesStaying vigilant and help keep our community safe through verification of new members and screening online forumsCompleting data entry and administrative duties to ensure CRM is accurately and efficiently maintainedEssential skills & Experience:1-2+ years of experience in a customer service roleExceptional verbal and written communication skillsPassionate about providing an exemplary customer experience and building lasting relationshipsEnergised by helping people and eager to provide support, education, and guidance to customersTechnical expertise, ability, and appetite to acquire knowledge of new productsWell-organized, attentive to details & skilled in multitaskingExcellent judgment and problem solving skillPrior knowledge of dogs, dog shows, and the dog world is a plus, but not essentialPrior knowledge of receipting and bank reconciliation is preferred, but not essentialWhat you'll love about working with us:You'll be hands-on, at a passionate group, that is bringing about real positive change in the lives of Aussie families and our beloved dogsYou'll be working with a team of highly motivated, passionate, and incredible people that can help provide diverse experienceLearn and be supported by friendly, proficient colleagues with diverse expertiseYou'll develop your skills at an innovation-driven company and thrive in a Tech Startup cultureA hybrid/completely remote work from home arrangement is available to allow flexible work arrangementsContract/Temporary:This is a maternity leave contract for 6-9 monthsWe are on a tireless mission to give dogs better beginnings and are revolutionising the way Australians find their pets through smart technologies - we hope you can join us!
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📌 Customer Support And Adminstration (Sydney)
🏢 PETspot Group
📍 Sydney