Help keep one of NSW's fastest-growing Fire Protection companies running smoothly.
SWOT Fire is a specialist Fire Protection company providing inspection, maintenance, repairs, installations and compliance services across NSW.
With offices in Sydney and Newcastle, we are continuing to grow and are now looking for an organised, proactive Service Coordinator to join our Sydney team.
This is a busy and varied role suited to someone who has an eye for detail and enjoys working with people, coordinating jobs, solving problems and ensuring jobs are completed on time.
About the Role
This a hands-on role, reporting to the NSW Operations Manager, responsible for coordinating our day-to-day service operations and supporting small to large jobs/projects from start to finish.
Your responsibilities will include:
Scheduling jobs for technicians and subcontractors
Coordinating daily service and repair works
Managing work orders from booking through to completion
Liaising with customers regarding appointments and updates
Preparing quotations and assisting with minor project administration
Ordering materials and coordinating deliveries (raise and track purchase orders)
Ensuring service reports and documentation are completed accurately
Assisting with invoicing and job closure
Updating UPTICK (operational system)
Supporting the leadership team with general administration
About You




You will be someone who is well organised, enjoys working with people, has an eye for detail, thrives under pressure, and likes making sure everything runs efficiently.
Ideally, you will have:
Previous experience in service coordination, scheduling or project administration
Excellent organisational and time management skills
Strong customer service and communication skills
Confidence using Microsoft Office and computer-based management systems
Experience usingUptickis highly preferred or strong experience with similar systems such as Simpro, Aroflo, Fergus or ServiceM8.
Experience in fire protection, HVAC, electrical, plumbing, facilities maintenance, or another field-service trade environment will be highly regarded, but is not essential
The ability to prioritise multiple tasks
High attention to detail
Why Join SWOT Fire?
Join a growing and respected Fire Protection company
Supportive leadership team
Diverse and interesting work
Opportunities for career development
Modern office setting
Competitive salary based on experience
Opportunity to grow your knowledge in operational service in fire protection
If you're looking for a role where you can genuinely make a difference and become an important part of a growing business, we'd love to hear from you.
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📌 Nsw Service Coordinator - Sydney (Alexandria)
🏢 SWOT Fire
📍 Sydney