Job Category: Servicing & Fulfilment

Job Description:

Create your best future and join Westpac as a Director, Trade Service Operations

What's the role?

You'll provide executive leadership for Westpac's end-to-end Trade Service Operations, setting the strategic direction and operating rhythm for a large, geographically distributed workforce across Australia and offshore.

With accountability spanning operational performance, customer outcomes, risk and controls, workforce planning and transformation, you'll shape a scalable operating model that delivers safe, efficient and commercially aligned outcomes. You'll oversee services across documentary trade, trade finance loans, borrowing base and structured trade products, ensuring the function remains responsive to the changing needs of Institutional and Business & Wealth customers.

As a trusted adviser to senior leaders, you'll influence enterprise decisions, provide clear insights on emerging operational themes and lead the response to material issues. You'll also champion opportunities to simplify processes, strengthen resilience and enhance service delivery through automation and continuous improvement.

This is a newly created, permanent opportunity based in Parramatta, where you'll build leadership capability and create a culture of accountability, sound judgement and safe execution.

What do I need?

You'll be an accomplished operations leader who can set direction, influence at an executive level and deliver sustainable outcomes in a complex environment.

- Executive leadership capability, with the ability to lead a large, geographically distributed function and develop a strong, accountable leadership team.
- Deep understanding of trade finance operations, supported by solid commercial judgement and knowledge of the risks, controls and regulatory obligations that shape service delivery.
- Demonstrated ability to establish effective governance,



strengthen operational resilience and lead the resolution of material incidents, control gaps and complex operational issues.
- Exceptional stakeholder influence and communication skills, with the confidence to advise senior leaders, challenge constructively and build alignment across diverse business areas.
- Strategic change leadership, including the ability to shape operating models and lead transformation, simplification, automation and offshore service delivery.

Why join us?

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help you grow your career within the bank.
- Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our .

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.

📌 Director, Trade Service Operations (Parramatta)
🏢 Westpac
📍 Parramatta