Job Description:

The Opportunity

Our client is a well-established, highly regarded membership-based organisation providing specialised services and support to its members across Australia.

Working within a transformation phase for the business, they are seeking support to provide exceptional frontline service while supporting the day-to-day administration of the organisation's membership function.

This is an excellent opportunity for someone who enjoys building relationships, solving problems and providing a high level of customer service, while also being comfortable working with systems, data and detailed administrative processes. This temporary assignment has the opportunity to go permanent.

The Role

- Reporting to the Member Services Team Leader, you will act as an important first point of contact for members and support a broad range of enquiries and administrative activities across the full membership lifecycle.

Your responsibilities will include:

- Responding to member enquiries via phone and email in a professional and timely manner
- Providing information and support regarding memberships, services, applications and account changes
- Processing membership applications, amendments and other transactions
- Maintaining accurate member records and updating information within the CRM
- Managing follow-up actions and ensuring member enquiries are resolved efficiently
- Supporting payments, contributions, refunds and other member-related transactions
- Assisting with membership renewals and periods of increased activity
- Supporting reporting, data preparation and general administration
- Helping members navigate online portals, forms and resources
- Identifying more complex enquiries and escalating these appropriately
- Contributing to process improvements and maintaining a consistently high standard of member service




- The position operates within an established governance and compliance framework, so accuracy, confidentiality and following procedures will be important.

About You

- We are looking for someone who is warm, professional, organised and genuinely customer-focused. You will enjoy being part of a smaller team where everyone contributes and takes ownership of delivering a excellent member experience.

Ideally, you will bring:
- 2-3+ years' experience in member services, customer service, administration or a similar service-based environment
- Strong written and verbal communication skills
- Experience managing customer or member enquiries from initial contact through to resolution
- Confidence working with CRM or customer/member management systems
- Strong attention to detail and data accuracy
- Intermediate Microsoft 365 skills
- The ability to manage competing priorities and follow established processes
- Sound judgement and the confidence to escalate more complex matters when required
- A collaborative and flexible approach to working within a small team
- Experience within a membership organisation, insurance, financial services or another regulated environment will be highly regarded.

Apply Today

Please send your resume by clicking on the apply button.

Reference Number: 06810-0013516608CIS

This is a fully onsite position.

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📌 Member Services Coordinator (Melbourne)
🏢 Robert Half
📍 Melbourne