INEOS Automotive is seeking a Customer Care Lead for APAC to own escalated customer complaints across the region, coordinating between customers, the dealer network, and our aftersales teams. You will manage the relationship with our Roadside Assistance partner and shape processes governing regional handling of cases and off-road vehicles, delivering an uncompromising CX that mirrors the vehicle.
Your role reports to the Head of Customer Service APAC and requires drive, strategic thinking, and
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📌 APAC Customer Care Lead — Escalations & Experience (Melbourne)
🏢 INEOS Automotive
📍 Melbourne
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