MachShip in Melbourne is seeking a strategic Platform Support & Client Integrations Lead to own day-to-day operations and shape the function as it scales. You will manage SLAs, coach the team, and partner with Sales, Product and Engineering to streamline integrations, drive AI adoption, and deliver calm, clear outcomes for clients.
A robust technical support background with leadership experience, plus familiarity with APIs, FTP/SFTP, data formats (XML/JSON/CSV), and ERP/WMS/ecommerce platforms,