Nautilus Aviation, based in Port Douglas, Far North Queensland, is a leading aviation operator with a reputation for excellence and an outstanding safety record. We deliver unforgettable tourism experiences and commercial helicopter services across a diverse range of industries.

With a fleet of over 40 modern piston and turbine helicopters across five operating bases, our aircraft include R44, Bell 505, Bell 206/206L, Bell 407, Bell 412, Bell 212, and Airbus H130 and H125.

At Nautilus, we pride ourselves on professional service, strong customer focus, and an unwavering commitment to safety — but just as importantly, we genuinely enjoy what we do.

We’re looking for the right person to join our Port Douglas team in a full time, long-term role. This position suits someone looking to settle into a consistent role and become a valued part of a close-knit team.

About the Role

Our Heli Crew are the face of our operation — passionate, hands-on, and ready to jump in wherever needed. This is a true all-rounder role combining reservations, customer service, and ground crew duties.





You’ll be helping create incredible experiences for our guests while keeping operations running smoothly and safely.

What You’ll Be Doing

- Delivering a warm, professional and memorable experience to every guest
- Handling reservations, sales enquiries, and bookings (phone, email, and walk-ins)
- Preparing itineraries for individual and group bookings
- Processing payments and managing booking systems
- Coordinating daily operations to maximise efficiency (including transfers and flight schedules)
- Leading check-ins and conducting safety briefings
- Assisting with ground operations, including loading and unloading passengers
- Supporting offsite events and promotional activities
- Maintaining up-to-date product knowledge
- Adhering to all safety procedures and CASA regulations

About You

- You’re a people person who enjoys delivering great customer experiences
- You’re organised, proactive, and can think on your feet
- You thrive in a fast-paced environment and don’t mind getting your hands dirty
- You’re a team player who takes pride in doing things properlyktop>

#J-18808-Ljbffr

📌 Reservations/Ground Crew (Port Douglas)
🏢 Nautilus Aviation
📍 Port Douglas