Remote Planning Specialist

Job Description

Your Gateway to a Rewarding Career in Travel!

Are you passionate about your clients and delivering outstanding customer service? Scenic Voyages Travel is on the lookout for a Remote Planning Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting relationships, and continuously learn.

What We Offer

Multiple Training Opportunities: We believe in nurturing our team's potential with extensive training support.

Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.

Flexible Working Arrangements: Choose between part-time or full-time roles, all with the convenience of remote work.

Attractive Benefits:

Employee discounts to fuel your passion.

Flexible schedule for a better work-life balance.

Professional development assistance to advance your career.

Your Role

Deliver skilled customer service in-person, via phone, or email.

Assist clients in planning seamless experiences.

Prepare and manage client itineraries and needs.

Maintain meticulous records in line with government regulations and company policies.

Organize and manage files effectively.

Who We Are Looking For

A responsible, self-driven individual with a strong work ethic and professional demeanor.





Someone who thrives both independently and as a team player.

A detail-oriented, organized professional with exceptional communication skills.

Coachability and a keenness to learn and grow within the industry.

Key Responsibilities

- Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
- Support travelers with booking updates, modifications, cancellations, and special requests.
- Provide accurate, up-to-date insights and assistance.
- Follow up to confirm trip details and gather feedback post-travel.
- Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

- Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
- Exclusive travel perks and access to industry-only discounts.
- Professional development through ongoing training, mentorship, and team support.
- Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

- Strong written and verbal communication skills.
- Experience in customer service—ideally in travel, tourism, or hospitality.
- High attention to detail with strong organizational habits.
- Tech-savvy and quick to adapt to new systems and booking tools.
- A genuine love for travel and helping others design unforgettable journeys.

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