Customer service representative/online orders assistant
About the role We are seeking an enthusiastic and customer-focused Customer Service Representative / Online Orders Assistant to join our team at Artisan Ornaments' in Maribyrnong, Victoria.
This is a contract role with the opportunity to work in a dynamic and creative environment.
The role will commence on a full time basis in the first week of November until Christmas with hours ranging from 25-50 hours per week with some sporadic hours from the mid of October.
What you'll be doing
Providing excellent customer service by responding to inquiries, processing orders, and handling returns and exchanges in a timely and efficient manner
Dealing with inbound & outbound calls
Assisting with the management of our online sales platform, including updating product information, processing orders, and tracking inventory
Communicating with customers via phone, email, and social media to ensure a positive and seamless experience
Collaborating with the broader team to identify and implement process improvements
Labelling parcels for shipments
packing and tracking outgoing parcels.
What we're looking for
Previous experience in a customer service or administrative role, preferably within a retail or e-commerce environment
Polite & friendly communication and interpersonal skills
Solid organisational and time management skills, with the ability to multitask and prioritise tasks effectively
A keen eye for detail and a commitment to accuracy
Availability Monday to Friday from the first week of November is a must.
About us Artisan Ornaments' is a leading retailer of high-quality, personalised Christmas Ornaments Our team of talented artists work together to create unique and inspiring designs that bring joy to homes around the world.