Experience: 8–10 years ServiceNow (10+ years total IT)
Requisites:
- Strong hands-on experience in ServiceNow ITOM or ITSM , particularly Discovery, Event Management, and Service Mapping .
- Design and implement Service Mapping solutions for business-critical services and integrate with CMDB .
- Develop and customize patterns, probes, and sensors to improve service visibility and dependency mapping.
- Troubleshoot mapping issues and optimize discovery processes for accuracy and performance.
- Ensure Service Mapping supports Event, Incident, Change, and Problem Management workflows.
- Handle escalations, participate in stakeholder meetings, and drive solution-focused decisions.
- Robust communication and collaboration skills with client stakeholders.
Interested? Please apply, thanks for your interest and time.