EstimateOne is seeking a Customer Support Lead to guide the CX team, balance hands-on work with leadership, and derive actions from churn data to improve retention. You’ll collaborate with Product, Marketing, RevOps and Sales to resolve customer friction and scale the customer experience without losing the human touch.
The role emphasizes player-coach leadership, commercial focus on adoption and growth, and a proactive approach to addressing customer churn through data-driven initiatives.
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📌 CX Lead & Player-Coach for Retention & Growth (Richmond Shire)
🏢 EstimateOne
📍 Richmond Shire
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