As a Sales Assistant at OPSM Wendouree, you will play an important role in creating a welcoming and positive experience for every customer. You will assist customers in selecting eyewear and optical products that meet their individual needs, while supporting the wider store team to achieve excellent customer service and sales outcomes.
Key responsibilities
- Provide friendly, professional and personalised customer service.
- Welcome customers and identify their eyewear, lifestyle and optical needs.
- Assist customers with selecting frames, sunglasses and other optical products.
- Provide product information and explain features, benefits and available options.
- Support customers throughout the purchasing process, including fitting and adjusting frames where appropriate.
- Process sales, payments and customer orders accurately.
- Maintain high standards of store presentation, cleanliness and visual merchandising.
- Replenish stock and assist with inventory management.
- Support the team in achieving store sales and customer service targets.
- Develop strong knowledge of OPSM products, services and promotions.
About you
- Previous experience in retail, sales or customer service is desirable.
- Solid communication and interpersonal skills.
- A genuine interest in helping customers find products that suit their needs.
- Confident, friendly and professional approach.
- Ability to work effectively as part of a team.
- Solid attention to detail and organisational skills.
- Ability to work in a fast-paced retail environment.
- Comfortable learning about optical products and services.
- Availability to work across a retail roster, including weekends where required.