The Rural Outreach Worker provides person-centred, non-clinical support to people experiencing vulnerability, disadvantage, social isolation or difficulty accessing services. The role responds to a person's need for support and assists them to navigate and access appropriate services and supports in a timely manner.
The Rural Outreach Worker does not provide counselling, therapeutic or clinical interventions. The role is not intended to provide ongoing case management or individual support; rather it provides short-term assistance, service navigation and supported referrals to connect people with relevant ongoing services and supports where required. The Rural Outreach Worker also provides information, practical support and service navigation to carers through MTHCS' Carer Support Program; this includes individual assistance and facilitation of Carer Support Groups.
Key responsibilities
- Work in accordance with the MTHCS Social Model of Care
- Provide a person-centred, non-clinical approach to support people's needs
- Facilitate access to information and referral into services that support wellbeing
- Deliver programs within the community to support vulnerable people and carers
- Collaborate with the team and with other services
- Work within the Delegations of Authority and scope of practice consistent with the role
- Keep accurate records and all data required
- Maintain privacy and confidentiality
- Understand and comply with all relevant legislative requirements applicable to the role
- Support systems that provide secure,
high quality care that increases patient experience and patient centred care
Key Selection Criteria
Essential:
- Diploma of Community Service or similar qualification (or willingness to work towards)
- Willingness to undergo education and skill development applicable to the role
- Mental Health First Aid qualifications (or willingness to obtain)
- Ability to develop rapport with a diverse range of individuals and organisations
- Demonstrate awareness and understanding of diversity and culture
- A proven ability to develop relationships with service providers
- Ability to work independently and as part of a team
- Current Victorians Drivers Licence
- Current Police Check
- Current Working with Children's Check
Desirable:
• Previous experience in a similar role.
About us
Mallee Track Health and Community Service is a multipurpose service (MPS) for all Mallee Track Communities encompassing a total area of 18,000 square kilometres. The health services include General Practice Clinics and Urgent Care at Ouyen and Sea Lake, Acute and Sub-Acute inpatient and outpatient services at Ouyen and Sea Lake, Community Aged Care and Residential Aged Care at Ouyen and Sea Lake. The community services include Allied Health, Delivered Meals, Community Transport, Social Support and Leisure and Lifestyle activities for Ouyen and Sea Lake as well as Early Years education and care for Ouyen, Sea Lake, Underbool, Murrayville and Manangatang. Community development activities include Rural Outreach and Neighbourhood Houses.