- Fixed-term until December 2027 - 70 hours/fortnight + optional fortnightly RDO
- $42+/hr + super + leave + training + free onsite gym
- Work in a small, friendly call centre team
- Proud not-for-profit Union located in Milton.
About the QTU
Established in 1889, the QTU is the registered industrial organisation (or union) representing state school teachers and principals throughout Queensland. The Union is now the professional and industrial voice of more than 48,000 members including teachers, principals and TAFE educators in Queensland state primary schools, secondary schools, special schools, TAFE institutes and other educational facilities.
About the Opportunity
The QTU is seeking an experienced Administration Officer to join our Membership team. The Membership team respond to member enquiries related to union dues.
Your tasks will include:
- Being the first point of contact for member enquires.
- Processing member union due payments via direct debit, APost credit card and BPay banking files.
- Creating and updating member details such as employment changes and leave in the CRM.
- Investigating and resolving payment discrepancies.
- Processing invoices, credit adjustments and refunds.
About You
To be successful in this position you will have:
- Experience in accounts receivable.
- Experience in inbound query calls and outbound debt recovery calls.
- A high level of communication including the resilience and tact to have sensitive discussions with members under financial pressure.
- Accurate data entry.
- Experience working in a call centre workplace with the ability to multitask without losing focus on providing an excellent member experience.
How to Apply
To apply, click the ‘Apply’ button and submit your resume. For further information contact our HR Assistant on 07 •••• •000.
Applications will be reviewed as submitted.
Applicants must be Australian citizens or permanent residents.
Probity checks will apply for the successful applicant.
The QTU is an inclusive workplace and encourages people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures, and backgrounds, LGBTIQ+ identities and people of all age groups and genders to apply.
The Queensland Teachers’ Union collects personal information from you for the purpose of your job application during the course of the recruitment and selection process. We usually collect personal information from prospective employees through the application form, from referees or through a recruitment agency. We may disclose your personal information to your referees and other persons you nominate or mention in your application. Where you do not provide us with your personal information, we may not be able to consider your application or engage you as an employee of the QTU.