If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group (Zest Care) may be for you.

About Us

Zest Care is part of the Independence Australia Group. Independence Australia is a social enterprise that provides choices and services for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community. Independence Australia has been positively impacting the lives of thousands of people since 1957. To read more about us, visit independenceaustralia.com.au.

About the Role

We are seeking empathetic, reliable, and skilled Female Support Workers to form a dedicated team providing care and support for a female client located in Lake Munmorah, NSW.

Living with a Traumatic Brain Injury (TBI), our client requires structured in-home and community access support grounded in trauma-informed care and routine building. A primary focus of this support is directly assisting the client in building her parental capacity and practical parenting skills.

We are currently building a collaborative team of 2 Support Workers to deliver 30 hours of support per week across 6 days.

Shifts on Offer (Total 30 Hours / Week across Team)

Support is scheduled across 6 days per week (no Sunday shifts scheduled):

- Monday: 7:00 AM – 1:00 PM (6 hours)
- Tuesday: 7:00 AM – 2:00 PM (7 hours)
- Wednesday: 7:00 AM – 2:00 PM (7 hours)
- Thursday: 7:00 AM – 10:00 AM (3 hours)
- Friday: 7:00 AM – 10:00 AM (3 hours)
- Saturday: 9:00 AM – 1:00 PM (4 hours)

Note: Shift allocations will be distributed across the 2-person support team.

What You Will Do

- Care Strategy Implementation:



Execute strategies developed by the multi-disciplinary care team.
- Household Management & Life Admin: Guide household organization, create, prioritize, and implement daily to-do lists, complete life administration tasks, and perform general light domestic tasks (e.g., sorting and folding laundry).
- Meal & Shopping Support: Assist with weekly meal planning, writing shopping lists, and grocery shopping.
- Community Access: Provide safe, structured support for community access, transport, and appointments.
- Documentation & Safety: Maintain clear shift notes, record client progress, complete incident reports, and participate in case planning meetings.

About You

To be successful in this role, you will possess:

- Complex Care Experience: Background in supporting clients with Traumatic Brain Injury (TBI), complex care needs, or trauma-informed environments.
- Reliability & Communication: Excellent interpersonal communication, active problem-solving skills, and reliable attendance.
- Essential Qualifications & Credentials:
- Current First Aid (HLTAID011) & CPR Certificate
- Valid NDIS Worker Screening Check
- Valid Working with Children Check (WWCC)
- Current Australian Driver’s Licence and reliable personal transport
- Certificate III in Individual Support / Disability or Aged Care (preferred)

Why Work With Us





As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive, including:

- Market-competitive salary Packaging: Maximize your take-home pay through our generous social enterprise tax benefits.
- On-the-Job Guidance: Benefit from case management support, detailed client care plans, and clear shift handovers.
- Professional Growth: Expand your experience in High-Complexity Support (HCS), TBI management, and family capacity building.
- Supportive Culture: Work within a values-driven environment that prioritizes equity, empathy, respect, and excellence.
- Direct Sector Impact: See the tangible, positive rewards of your support reflected directly in enhancing quality of life for families in our community.

Work With Purpose

Our focus is on helping individuals reach their goals—whether that involves gaining independence at home, building family capacity, accessing the community, or developing routine daily skills. Join the Independence Australia Group to help clients maximize their NDIS plans and reach their full potential.

For a rewarding career where you can make a meaningful difference, APPLY NOW.

Commitment to Diversity

Independence Australia Group is an equal opportunity employer and believes our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+, and Aboriginal and Torres Strait Islander peoples. If you have any questions about accessibility during recruitment or about the workplace, please contact our People Experience team at ••••@iagroup.org.au.

📌 Support Worker - Lake Munmorah
🏢 Independence Australia
📍 Lake Munmorah