About the role

We are excited to announce new opportunities for the role of Cultural Support Worker (Casual) – Toowoomba. This role involves working closely with Syrian Arabic-speaking community members; fluency in Syrian Arabic and deep cultural awareness are highly regarded.

Cultural Support Workers are diverse, representing many of Queensland's cultural, ethnic, and faith-based communities. They are employed on a casual basis by Multicultural Australia and support the organisation's work in two ways: delivering culturally appropriate and responsive client services (including advice, language support, and capacity building), and participating as advisors with lived experience in group consultations to support the design and delivery of programs that meet the needs of diverse cultural, ethnic and faith-based clients and communities. Cultural Support Workers are not employed as interpreters or community leaders.

Key responsibilities

- Assist clients to link to essential services and with other people from their culture of origin and build other meaningful social connections

- Deliver orientation activities including local area, household safety and public transport orientation

- Assist with emergency and crisis intervention upon direction of a Case Manager on occasion

- Provide language support, cultural advice and feedback to the Case Manager in relation to completion of a task

- Keep documentation and records in relation to completion of tasks (for example task completion form, mileage record, public transport receipts)

- Represent Multicultural Australia ethically whilst completing a task on behalf of the organisation

- Inform Multicultural Australia in relation to any change in circumstances (e.g. loss of driver's license, change of address)

- Provide advice to Multicultural Australia staff and teams about the needs, priorities and experiences of communities, based on lived experience





- Review and provide feedback about services and programs designed by Multicultural Australia to ensure support is accessible, culturally appropriate, and informed by lived experience

- Comply with provisions of relevant Multicultural Australia policies, procedures, and Workplace Health and Safety framework

About you

- Valid Queensland Driver's Licence

- Current, paid Working with Children's Blue Card in accordance with the Working with Children Check Act 2000

- National Police Clearance Check

- Proficient language skills (reading, writing and speaking) in both English and an additional language of: Syrian Arabic

- Demonstrated ability to represent Multicultural Australia in a professional manner in a variety of contexts

- Sound and accurate knowledge and understanding of Australian culture and systems which are relevant to client settlement

- Demonstrated commitment to working with all members of the community, irrespective of cultural and religious affiliations and a commitment to social justice and human rights

- Excellent records management and general administration experience, along with proficiency in MS Office and advanced computer literacy

- Ability to work outside normal hours and willingness to apply for an Aviation Security Identification Card

- Demonstrated ability and willingness to work cross culturally, assisting clients to develop connections with people from their culture of origin, along with other meaningful social connections

About us

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs. Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society. Today, we are a multicultural for-purpose organisation and settlement provider with a robust and connected physical presence across metropolitan and regional Queensland. Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centered and compassionate ways.

📌 Cultural Support Worker (Toowoomba)
🏢 Multicultural Australia
📍 Toowoomba