Who we are and why you might love to work with us:

ANZUP is the leading cancer cooperative clinical trials group whose mission is to improve the lives of people affected by bladder, kidney, testicular, penile and prostate cancers through practice-changing multidisciplinary collaborative clinical trials. Our vision is Living Life without Fear of Cancer. If this resonates with you, please keep reading.

We offer a small, friendly working environment with a highly skilled team who are passionate about supporting and helping the ANZUP membership achieve ANZUP's mission and vision. We also offer:

- A competitive remuneration package plus NFP salary packaging

- Permanent Part time – Part time, 0.6/0.7 FTE

- Hybrid working days

- Health & Well-being and Thank You days

- A paid parental leave policy

- An Employee Assistance Program

- Modern office space located within Randwick Health Hub- accessible via light rail and bus

The position:

The Membership and Support Coordinator plays a vital role in supporting and engaging with ANZUP’s 2500+ multidisciplinary members. The primary focus of this role is to ensure every member feels engaged and connected to ANZUP's vision and mission through a positive membership experience. The role is responsible for:

- Strengthening and maintaining member relationships;

- Enhancing the member experiences across the membership lifecycle; and

- Creating meaningful and clear opportunities for members to connect, contribute and participate in ANZUP's work.

Key Responsibilities:

1) Membership Experience & Lifecycle

- Coordinate member onboarding, renewals, engagement activities and membership support.





- Identify opportunities to improve the member experience and make participation in ANZUP easier.

- Support member benefits and recognise initiatives that acknowledge contributions and involvement.

2) Member Engagement & Participation

- Support the implementation of ANZUP’s Membership Strategy and associated engagement initiatives.

- Identify and coordinate opportunities for members to contribute to ANZUP activities, education and research.

- Coordinate and support the development of ANZUP’s mentoring program and other community initiatives that encourage connection, collaboration and knowledge-sharing within the membership.

3) Member Communications & Content Coordination

- Coordinate member communications and engagement activities in collaboration with the Marketing & Communications Manager.

- Support the planning and distribution of member updates, newsletters, publications and relevant membership content.

- Ensure communications are timely, relevant and tailored to member needs, while promoting member stories, achievements and contributions across ANZUP channels.

4) Membership Data & Administration

- Maintain accurate membership records and support effective membership administration.

- Work with the CRM function to support member data quality, segmentation, reporting and member insights.





- Identify opportunities to improve processes, resources and the overall membership experience through data and feedback.

5) Event Support

- Support the Events & Sponsorship Coordinator during the ANZUP Annual Scientific Meeting (ASM), including member-facing communications, registration-related support and engagement activities.

Skills you will bring to this role:

- Experience in membership coordination, consumer engagement, customer experience or a similar coordination role.

- Strong relationship building and interpersonal skills with the ability to engage confidentiality and professionally with diverse stakeholders.

- Excellent written and verbal communication skills.

- Strong organisational, project management and time management skills, with an ability to manage competing priorities and deadlines.

- We use the following platforms (and other similar) Salesforce, WordPress, Marketing Cloud/Campaign Monitor, Survey Monkey, and Canva (or similar platforms). Familiarity with these platforms is preferred but training & support will offered.

- Experience maintaining databases, CRM systems or membership records, with a strong focus on data accuracy and confidentiality.

- A collaborative and member focused approach, with the ability to work effectively across teams and stakeholders.

- Experience supporting events, conferences or member facing activities.

If this sounds like the role you have been waiting for, please submit your resume and cover letter that supports your skills and experience to be successful in this role.

You can find out more about us at www.anzup.org.au.

📌 Membership & Support Coordinator (Sydney)
🏢 ANZUP Cancer Trials Group
📍 Sydney