About Us

SHIPS is a values-driven sexual health psychology practice with a mission to reduce shame and stigma attached to sex and sexuality for individuals and for our community. We are industry leaders as the first psychology practice in Australia to focus exclusively on sexual health and its intersection with mental health and marginalised communities.

We are proudly LGBTIQA+ inclusive, kink-friendly, poly-friendly, sex work positive and disability inclusive. We are committed to creating a safe, respectful and affirming environment for our clients and team.

To provide parental leave cover, we are seeking an experienced, organised and approachable Office & Administration Manager to lead our administration team and oversee the effective day-to-day operation of our Brunswick East practice.

About the opportunity

You will directly manage an administration team of approximately eight full-time, part-time and casual employees, with support from a Senior Administrator. You will also oversee the administrative coordination of approximately 30 practitioners.

Working closely with the Operations & Business Development Manager, Director, Clinical Managers and Team Leader, you will help ensure that SHIPS continues to provide responsive client service, efficient administrative support and a positive experience for clients, practitioners and employees.

Key Responsibilities

In this varied role, you will:

- lead, support and develop the administration team

- oversee rosters, leave, workload allocation and daily team priorities

- coordinate recruitment, onboarding, induction, training and performance processes for administration employees

- oversee reception, booking systems, administrative workflows and client-service standards

- support practitioner scheduling, availability and caseload administration





- assist staff to manage complex or sensitive client-service matters

- ensure clinical-risk, safety and critical-incident matters are promptly escalated to the appropriate clinical or senior leader

- support the implementation and consistent application of policies and procedures

- oversee routine financial administration, including invoicing, payments, expenses and reconciliations

- coordinate clinic maintenance, cleaning, equipment, supplies and external contractors

- protect the privacy, confidentiality and security of client, employee and practitioner information; and

- identify opportunities to improve administrative systems, client experience and practice operations.

About You

You will be a calm, capable and people-focused manager who can balance supportive leadership with clear expectations and accountability. You will bring:

- demonstrated experience managing an administration or client-service team within a healthcare setting

- experience overseeing workflows, rosters, performance and competing operational priorities

- highly sensitive and thoughtful communication skills

- sound judgement when managing confidential, trauma-informed or emotionally complex matters

- strong organisational, planning and problem-solving skills

- excellent attention to detail

- confidence using practice-management or comparable business systems

- experience with routine accounts, billing or reconciliation processes

- a warm,



qualified and client-focused approach

- the ability to collaborate effectively across administrative, practitioner and leadership teams; and

- genuine alignment with SHIPS’ commitment to inclusive, affirming and trauma-informed services.

Previous experience as an Office Manager, Practice Manager, Administration Manager or in a similar role within a psychology, allied health, healthcare or another values-driven service environment would be highly regarded.

Why Join SHIPS?

SHIPS is an industry-leading sexual health psychology practice.

We prioritise people and cultivate a culture that supports reflective practice, ethical integrity and relational depth. We are a for-purpose organisation, and our values and mission inform decision-making at every level.

This is an opportunity to bring your leadership and operational expertise to an inclusive, values-driven practice and make a meaningful contribution to the experience of our clients, practitioners and team.

To learn more about us please visit: https://www.shipspsychology.com.au

Apply Now

Please submit your resume and a brief cover letter outlining your relevant experience and interest in working with SHIPS Psychology. If you have any questions, please reach out to us at: ••••@shipspyschology.com.au

We strongly encourage and support applications from people who are Aboriginal and/or Torres Strait Islander, LGBTIQA+, sex workers, neurodivergent, from culturally and/or linguistically diverse backgrounds, from kink/BDSM communities and/or from other marginalised communities.

Should suitable candidates be identified, shortlisting and interviews may commence before the advertisement closes, so early applications are encouraged.

📌 Office & Administration Manager (Brunswick East)
🏢 Sexual Health and Intimacy Psychological Services (SHIPS)
📍 Brunswick East