Customer Service Consultant

Your New Company
Join a well-established and growing business with a strong reputation for delivering exceptional customer service. Based in the Wollongong showroom, you'll be part of a friendly and supportive team that genuinely values its people. With an internal incentive programme, stable working hours and a positive team culture, this is an excellent opportunity for someone looking to build a long-term career in customer service.

Your New Role
As the Customer Service & Showroom Consultant, you'll be the first point of contact for customers both in person and over the phone. You'll assist with enquiries, provide product information, process orders and ensure every customer receives outstanding service.
Working Monday to Friday from 8:30am to 4:30pm, you'll enjoy a great work-life balance while playing a key role in the day-to-day success of the branch.
Key responsibilities include:

- Welcoming and assisting customers in the showroom
- Responding to customer enquiries via phone and email
- Processing orders and maintaining customer records
- Using CRM and internal systems to manage customer information
- Building strong relationships with customers and internal teams




- Providing accurate information and solutions to customer needs
- Supporting general administration and branch operations

What You'll Need to Succeed

- Previous customer service experience is essential
- Retail or showroom experience is advantageous but not required
- Confidence using technology, CRM systems or the ability to learn current systems quickly
- Strong communication and interpersonal skills
- A positive attitude with resilience and a proactive approach
- Ability to work independently and as part of a team
- Excellent organisational skills and attention to detail

What You'll Get in Return

- $55,000-$60,000 + Superannuation
- Monday to Friday schedule with no weekend work
- Supportive and welcoming team environment
- Immediate start available
- Opportunity to develop valuable customer service and administration skills

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ••••@hays.com.au or call us now on 02 •••• •186

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Customer Service Consultant (Wollongong)
🏢 Hays Office Support
📍 Wollongong