We're looking for an experiencedConfiguration Analystto support the uplift and ongoing maturity of a large enterpriseServiceNow CMDBenvironment.
This is a hands-on role focused onCMDB data quality, governance, remediation and accountability, working closely with technology teams, service owners, asset managers and ITOM specialists.
You'll be joining a structured, enterprise environment where Configuration Management plays a critical role in operational performance, governance and technology risk.
Responsibilities
Drive CMDB data quality initiatives, identifying and remediating accuracy and completeness issues
Establish explicit CI ownership, governance and accountability across technology teams
Define, monitor and report on CMDB health metrics and KPIs
Develop dashboards and reporting around CMDB health, compliance and asset management
Implement certification and attestation processes to maintain data integrity
Educate stakeholders on Configuration Management best practice and RACI responsibilities




Work closely with ITOM teams to investigate Discovery issues and improve CMDB data quality
Support commissioning and decommissioning processes across the asset lifecycle
Ensure Configuration Management standards, controls and governance requirements are maintained
Skills
Strong hands-on experience withServiceNow CMDB
Solid understanding ofITIL and Configuration Management / SACM principles
Experience with CMDB governance, data remediation and data quality improvement
Strong knowledge of CI ownership, controls and governance frameworks
Experience developing dashboards, reporting, KPIs and performance metrics
Highly regarded:
ServiceNow ITOM / Discoveryexperience
Asset lifecycle management experience
Large-scale CMDB uplift or transformation programs
Governance, risk and compliance exposure
Experience within financial services, payments or another regulated environment
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📌 Configuration Analyst - Servicenow Cmdb (New South Wales)
🏢 Charterhouse
📍 New South Wales