Rapid Restoration Australia Pty Ltd – South Brisbane QLD
Rapid Restoration Australia Pty Ltd is seeking an experienced Claims Manager (Restoration) to join our dynamic team in Staylton, Queensland.
This is a full-time position that plays a crucial strategic role within our claims operations.
As a Claims Manager, you will be responsible for overseeing the management and delivery of restoration claims, ensuring exceptional service to our clients whilst maintaining operational efficiency and profitability.
We specialise in water damage restoration, mould remediation, fire and smoke damage, flood recovery and building make safes, providing rapid, professional support to insurers and their policyholders.
With dedicated teams across Southeast Queensland, Cairns, Townsville, Bundaberg and Northern NSW, we provide a 24/7 emergency response, industry-compliant services and transparent reporting.
We work closely with insurance companies, loss adjusters and assessors to ensure every job is managed promptly, professionally and to a high standard.
What sets us apart is our combination of technical expertise, operational efficiency and genuine care for clients during what can be a stressful time.
From initial site attendance through to full restoration, we are committed to minimising disruption, restoring properties efficiently and supporting policyholders throughout the claims journey.
Rapid Restoration Australia Pty Ltd is seeking an experienced Claims Manager (Restoration) to join our dynamic team in Staylton, Queensland.
This is a full-time position that plays a crucial strategic role within our claims operations.
As a Claims Manager, you will be responsible for overseeing the management and delivery of restoration claims, ensuring exceptional service to our clients whilst maintaining operational efficiency and profitability.
We specialise in water damage restoration, mould remediation, fire and smoke damage, flood recovery and building make safes, providing rapid, professional support to insurers and their policyholders.
With dedicated teams across Southeast Queensland, Cairns, Townsville, Bundaberg and Northern NSW, we provide a 24/7 emergency response, industry-compliant services and transparent reporting.
We work closely with insurance companies, loss adjusters and assessors to ensure every job is managed promptly, professionally and to a high standard.




What sets us apart is our combination of technical expertise, operational efficiency and genuine care for clients during what can be a stressful time.
From initial site attendance through to full restoration, we are committed to minimising disruption, restoring properties efficiently and supporting policyholders throughout the claims journey.
The Role
We're looking for an experienced Restoration Claims Manager to oversee the end to end management of insurance claims and restoration projects.
You'll be a key point of contact between insurers, assessors, loss adjusters, internal restoration, contractors and property owners, ensuring each claim is managed efficiently and professionally from first attendance through to completion.
This is a rapid-paced role suited to someone who understands the insurance restoration environment and can confidently manage multiple jobs and competing priorities.
Key Responsibilities
Manage and coordinate insurance restoration claims, including water, mould, fire, flood, storm and make-safe works
Liaise with insurance companies, loss adjusters, assessors, builders and policyholders
Monitor job progress, priorities, deadlines and insurer SLAs
Ensure compliance with relevant standards, scopes of work and insurer requirements
Review and manage site assessments, Encircle reports, inspection reports, scopes of work, variations and supporting documentation
Accurately update and maintain job files using Prime Ecosystems, Encircle, Endata and other relevant systems
Review technician reports and ensure required documentation is completed accurately and within required KPI timeframes
Monitor restoration works and proactively address delays, issues or concerns
Proactively resolve client concerns and maintain a high level of customer service
Communicate effectively with insurers, assessors, property owners and internal teams
Assist with job close-out and ensure all required documentation is completed
Identify opportunities to improve operational processes,



reporting and overall job performance
What We're Looking For
3+ years' experience in restoration, insurance building, claims management or a similar role
Strong knowledge of IICRC standards and water, flood, fire, smoke, mould and storm restoration workflows
Good understanding of insurance claim processes and reporting requirements
Experience dealing directly with insurers, assessors, loss adjusters and policyholders
Strong organisational skills and excellent attention to detail
Excellent verbal and written communication skills
Strong problem-solving and decision-making skills
Ability to manage competing priorities in a fast-paced environment
Confident working with technicians, contractors and internal teams
Proficient with job management and claims management software
Ability to work independently while also being an effective member of the wider team
Preferred Experience
The following experience will be highly regarded:
Endata experience – highly preferred
Encircle experience – highly preferred
Prime Ecosystems experience – highly regarded
Previous experience working within an insurance restoration network or insurer panel
Experience working with major Australian insurers
Knowledge of IICRC S500 and S520 standards
Experience with insurance restoration estimating, scopes and variations
Experience coordinating restoration technicians and subcontractors
Understanding of insurer SLAs, KPIs, claim workflows and compliance requirements
Experience managing high-volume restoration claims from initial attendance through to completion
What We Offer
Join a growing and established restoration business
Work with a diverse range of insurance restoration claims
Supportive and professional team environment
Opportunity to work with major insurers and industry partners
Career progression within a growing organisation
Variety across restoration, claims management and operations
Modern systems and technology including Prime, Encircle and Endata
Opportunity to be part of a company focused on quality, accountability and getting the job done properly
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📌 Claims Manager (Restoration) (Brisbane)
🏢 Rapid Restoration Australia
📍 Brisbane