As the world works and lives faster, FIS is leading the way.
Our fintech solutions touch nearly every market, company and person on the planet.
Our teams are inclusive and diverse.
Our colleagues work together and celebrate together.
If you want to advance the world of fintech, we'd like to ask you: Are you FIS?
About the role:As a Production Support Analyst, you'll be working with global clients toSupport FIS Credit Risk Manager, FIS Risk Analytics Manager, and FIS Enterprise Risk Hub applicationsInstall application release updates for these applicationsLead SRE projects for the applicationsAbout the team: Be a part of a team of analysts whoSupport the production systems of major financial institutionsManage changes to those systemsEnsure compliance with policy and standardsWhat you will be doing:As a Production Support Analyst, you will play a crucial role in supporting live software systems for multiple clients.
This role provides an opportunity to build and maintain daily connections with key internal stakeholders, including the Client Experience and Professional Services teams.Responsibilities include:Ownership of processes and data structuresIssue investigation and resolutionBasic Microsoft Windows administrationBasic SQL Server administrationWhat you will need:A candidate for Production Support Specialist will require:Technical Proficiency including knowledge of operating systems (such as Windows), databases, networking fundamentals, and troubleshooting methodologies.The ability to analyze complex technical issues, identify root causes, and develop effective solutions is crucial for success in this role.




Candidates should demonstrate a logical and methodical approach to problem-solving.Effective communication skills for interacting with both technical and non-technical stakeholders.
Candidates must be able to articulate technical concepts clearly and concisely, both verbally and in writing.Prior experience (3-4 years) in customer service or technical support rolesCandidates must be adaptable and willing to learn new technologies and tools as needed.
The ability to quickly adapt to changing priorities and environments is essential for success in this role.Added bonus if you have:Prior experience supporting the FIS Credit Risk Manager applicationWhat we offer you:At FIS, you can learn, grow and make an impact in your career.
Our benefits include:Flexible and creative work environmentDiverse and team-oriented atmosphereProfessional and personal development resourcesOpportunities to volunteer and support charitiesCompetitive salary and benefits#LI-OY1Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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📌 Production Support Analyst (Sydney)
🏢 Fis
📍 Sydney