At Certis Security Australia, our mission is to make our world safer, smarter and better.
As Australia's only next-generation security company operating at scale, we protect some of the nation's most critical environments through strong governance, disciplined operations, and highly trusted people.Job ImpactAs a National Operations Team Leader, you will play a key leadership role within the National Operations Centre (NOC), overseeing daily deployments and patrol response activity across the network.Your leadership will directly impact operational performance, team capability, and service delivery—ensuring incidents are managed effectively, risks are minimised, and frontline teams are fully supported.About The RoleThis is a fast-paced, hands-on leadership position where you will coordinate daily operations while supporting and mentoring a team in a high-pressure environment.You'll act as a central escalation point, manage competing priorities, and ensure all operational activities are delivered safely, efficiently, and in line with compliance and client expectations.LocationMacquarie ParkContractPermanent Full TimeShiftspermanent night roster (including weekends and public holidays)Key Responsibilities Act as the first point of contact and escalation for operational matters Oversee daily deployment and patrol response functions Experience in workforce planning and employee rostering within a fast-paced workplace Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements Support, mentor and develop team members to drive capability and performance Coordinate with internal stakeholders (including IT) to resolve system issues Manage incidents and ensure accurate,



timely reporting and documentation Maintain a strong customer service focus across all interactions Support training, coaching and continuous improvement initiatives Ensure compliance with workplace health, safety, and operational standards About You Current NSW Security Licence 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator) Current First Aid Certificate Certificate II in Security Operations Certificate in Leadership and Management Minimum 3 years' experience in an operations or rostering environment Previous experience leading or supervising a team Strong communication and stakeholder engagement skills Excellent organisation and reporting capability Ability to work under pressure and manage competing priorities Desirable Certificate IV in Security & Risk Management Experience within a manpower or security services provider Why Join Certis Work in a national operations environment supporting critical security services Be part of a high-trust, fast-paced team with real operational impact Access ongoing training, development and career progression opportunities Thrive in a supportive and collaborative culture that values accountability Employee benefits including retail discounts, wellbeing support and EAP Diversity StatementWithin Certis Australia, we believe our strength lies in the diversity of our people.
We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.
We actively encourage First Nations and Torres Strait Islander peoples, and candidates from diverse backgrounds to apply.Certis Security Australia – Master Licence Details NSW ACT ******** QLD ***** WA SA***** NT 345 SA ISL ****** TAS **** Certis Security Australia Pty Ltd NSW ACT ******** QLD ******* WA SA ***** SA ISL ****** VIC Z*********S VIC Z*********S NT **** TAS
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📌 National Operations Team Leader (Sydney)
🏢 Certis
📍 Sydney