Join a Melbourne-based community and support provider where technology directly shapes the support people receive at home and in the community
Be the central technology lead for a small, busy IT function supporting a range of users
Report into the GM of Technology, with real influence over how the organisation uses its systems
About the opportunity
Join a Melbourne-based community and support provider where technology directly shapes the support people receive at home and in the community
Be the central technology lead for a small, busy IT function supporting a range of users
Report into the GM of Technology, with real influence over how the organisation uses its systems
The role
Partner with operational and clinical teams to turn business needs into practical, automated technology solutions (around 70% of the role)
Own the organisation's CRM and client management platforms as the go-to SME: configuration, reporting, training and process improvement
Manage key technology vendors,



from roadmap discussions and licensing to value-for-money reviews
Lead an established two-person offshore helpdesk team, reporting on SLA performance and driving continuous improvement
Keep the environment secure and secure across several sites, including policies, patching, access control and hands-on troubleshooting
What you'll bring
SME, admin or super-user experience with CRM / client management systems (HubSpot highly regarded)
A track record of translating business requirements into technology solutions, with strong stakeholder and vendor management
Experience overseeing IT operations in a small-to-medium organisation, including leading a remote or offshore team
Solid ITSM, helpdesk and SLA reporting know-how, plus experience developing and enforcing IT policies and security controls
Hands-on troubleshooting across hardware, software, networks and Microsoft 365
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📌 It Operations Manager (Melbourne)
🏢 PRA
📍 Melbourne