Job Title:Casual Weighbridge Customer Service Officer
Location:New South Wales, Epping
Employment Type:Casual, Permanent, Full-Time, Part-Time, Flexible
Hours:7.8 hours per week (casual shift), Monday to Friday 3pm–8:30pm, Saturday and Sunday 8:30am–6pm, week‐ending flex (Sunday to Wednesday or Wednesday to Saturday)
Salary:$60,400 per annum (Full‐Time) + Superannuation | $*****–$***** per hour (Casual) + 12% superannuation | Weekly $480 (full‐time) | $**** (for weekend penalty rates)
Benefits & Perks:
Halo benefits up to 12%
Flexible working arrangements
Inclusive and respectful workplace culture
Substantial diversity, equity, and inclusion initiatives
Training and professional development opportunities
Key Responsibilities:
Deliver a welcoming, professional experience at the front desk, by telephone, and in support of programmes and memberships.
Greet and assist customers as they enter the centre.
Respond to enquiries (memberships, programmes, bookings).
Process payments using EFTPOS and POS systems.
Support membership sales and tours.
Handle customer feedback and resolve issues.
Manage phone calls and bookings.
Complete cash handling and end‐of‐day balancing.
Keep reception and centre areas clean and organised.
Work collaboratively with the team.
Required Skills and Experience:
Minimum 2 years of customer‐service experience.




Previous B2B customer‐service experience desirable.
Experience using SAP and intermediate Microsoft Office skills.
Excellent verbal and written communication skills.
Strong interpersonal skills with a professional and customer‐focused approach.
Solid listening skills with the ability to understand and interpret customer needs.
Proven problem‐solving skills and the ability to manage customer concerns diplomatically and effectively.
Patience and professionalism when dealing with challenging customer situations.
High attention to detail, particularly in order processing, pricing reviews, documentation, and enquiry resolution.
Strong multitasking, prioritisation, and time‐management skills.
Right to work in Australia.
Equity, Diversity, and Inclusion Statement:
We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples.
We are an equal opportunity employer.
Additional Key Details:
Travel to multiple hubs is expected: Parramatta, Burwood, Chatswood, Epping, and Hurstville.
Flexibility required for a full shift schedule across weekdays and weekends.
The role complies with the Miscellaneous Award.
Applicants must have a valid Working with Children Check or equivalent.
#J-*****-Ljbffr

📌 Casual Weighbridge & Customer Service Officer (Wollongong)
🏢 Careers at Council
📍 Wollongong