Customer Relationship Specialist - Parramatta & Hurstville
Collections & Investigations Contact Centre
Collections (Call Centre & Customer Service)
Starting Salary $65,000 + Super + Earn Uncapped Bonuses
Vibrant culture, quarterly awards, team events, and wellbeing initiatives
Parramatta CBD and Hurstville CBD – a short walk to the station, shops & eateries.
Monday–Friday, 8:30AM–5:00PM (no weekends or late nights!)
No prior collections experience required - Fully paid training provided
Career progression opportunities
Kickstart Your Career with Complete Credit Solutions (CCS)!
No Experience?
No Problem.
Just Bring Your Drive!
Full Training Provided!
Looking to break into the debt collection industry?
Join Complete Credit Solutions (CCS) as a Customer Relationship Specialist and build a career in a fast-paced, regulated, and rewarding environment.
Since ****, CCS has been helping Australians get back on track financially.
Now it's your turn to be part of the journey.
All successful candidates will complete a fully paid two-week induction and training program at our Parramatta office, regardless of their ongoing office location.
Following the completion of training:
Employees hired for our Parramatta office will remain based in Parramatta.
Employees hired for our Hurstville office will transition to the Hurstville location for their ongoing role.
This ensures all recent team members receive consistent training, support, and development before commencing in their respective teams.
About the Role
As a Customer Relationship Specialist, you'll play a key role in supporting customers with overdue accounts while developing valuable industry skills:




Optimise a portfolio of overdue accounts from Australian institutions
Contact customers via inbound & outbound calls to discuss outstanding balances
Use modern tools and systems and apply skip tracing techniques to locate and support customers
Work with customers to understand their situation and negotiate realistic repayment solutions
Maintain accurate records and operate within strict compliance and regulatory guidelines
Build rapport while handling sensitive financial conversations professionally
Work towards achievable targets in a supportive, team-driven environment
Skills & Experience:
Strong verbal communication skills and confidence speaking on the phone
Negotiation and influencing skills
Emotional intelligence/empathy when dealing with customers
Resilience – you can handle challenging conversations in high volume call centre environment
Motivation to achieve targets and grow your earnings
Attention to detail, data accuracy, and willingness to learn compliance requirements
What we offer
Fully paid training + career progression pathways
Uncapped monthly incentives – your performance directly drives your earnings
Regular team events, quarterly awards and annual Christmas party.
Debt collection is more than just recovering money; it's about helping people find a way forward.
At CCS, you'll learn how to balance outcomes with customer care, making a real difference while building a stable, rewarding career.
We are committed to an inclusive recruitment process and workplace.
We welcome applications from all backgrounds and provide reasonable adjustments to support candidates through the recruitment process.
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📌 Customer Relationship Specialist - Parramatta & Hurstville (New South Wales)
🏢 Complete Credit Solutions Pty
📍 New South Wales