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If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!
Support customers across orders, enquiries and resolutions
Join a collaborative team at an iconic Australian brand
Docklands location with career growth opportunities
The Role
Join Bega Group's Customer Support team in Docklands and play a key role in delivering exceptional customer experiences.
As a Customer Service Officer, you'll build strong relationships, manage enquiries and orders, and collaborate with colleagues across the business to ensure seamless service.
This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is looking to grow their career with an iconic Australian brand.
Responsibilities
Provide warm, responsive customer support across phone and email channels
Process customer orders accurately and within required timeframes
Manage shared inbox enquiries, ensuring timely resolution and follow-through
Resolve delivery issues and coordinate positive customer outcomes
Partner with internal teams to continuously enhance the customer experience
About you
Robust communication skills with a collaborative approach
Highly organised with excellent attention to detail
Comfortable working independently while contributing to team success
Experience with Microsoft Office; SAP knowledge is advantageous
Bega Group is home to many trusted and iconic food and beverage brands.
Whether it's VEGEMITE on toast, a Dare on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.
Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and over **** employees, is made possible by our dedicated workforce who live and breathe our values every day.
We have a strong regional focus and proudly support the communities where we work, live and play.
At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive.
Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future!
Company culture and our values are very important to us.
From flexible working arrangements and regular social catch ups, we're committed to fostering a supportive and agile work environment for our team.
Join a dedicated, forward-thinking and innovative culture
Grow with us, through opportunities for career development and progression
Contribute by giving back to your community through charities we partner with
Access to mental and physical health programs through our wellbeing portal and programs
Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance
Applications
At Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve.
No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group.
We will accept applications from all people with the right to live and work in Australia.




Responsibilities and Experience
Management of key customer accounts and helping drive business growth.
Job Opportunities
Where your role will have high visibility and significant impact across multiple areas and levels of the company.
Highlights
Potential for Learning and Growth.
Expanding impact across the country.
Flexibility in work arrangements.
Motivation to be a part of our future and help other employers achieve corporate objectives.
View to Operational Excellence.
Expanding Room for research.
Key Advantages
Employer branding opportunities.
Execution in sub tasks.
Leads new Business development.
Additional Information
Remuneration: $80,000 - $90,000 + Super (dependent on experience)
Location: Brooklyn
Role Purpose: As our Customer Service & Warranty Specialist, you'll be the key link between our customers and internal teams, managing warranty claims, investigating product concerns, and delivering exceptional customer outcomes.
Key Responsibilities: Warranty Claims Management
Review, assess and process warranty claims in line with company policies and guidelines.
Collect and evaluate supporting information including photos, service records and failure details.
Communicate claim outcomes clearly and professionally.
Maintain accurate claim records and documentation within company systems.
Date: 31st August, ****
Key Responsibilities: Warranty Claims Management
Review, assess and process warranty claims in line with company policies and guidelines.
Collect and evaluate supporting information including photos, service records and failure details.
Communicate claim outcomes clearly and professionally.
Maintain accurate claim records and documentation within company systems.
Customer Support & Issue Resolution
Act as the primary point of contact for customer warranty enquiries.
Deliver a high level of customer service while managing expectations throughout the claims process.
Work closely with customers and internal stakeholders to achieve timely and effective resolutions.
Escalate complex matters where required.
Investigation & Continuous Improvement
Collaborate with Quality, Manufacturing and Engineering teams to investigate warranty concerns and identify root causes.
Monitor warranty trends and contribute to improvement initiatives that enhance product quality and customer satisfaction.
Assist with warranty reporting, analysis and process improvements.
Qualifications & Experience
Previous experience in a customer service, warranty, claims or administrative role.
Experience within manufacturing, automotive, transport, heavy vehicle or industrial environments will be highly regarded.
Experience using ERP, CRM or other business systems would be advantageous
What You'll Bring
A customer-first mindset and passion for delivering excellent service.
Strong communication and relationship-building skills.
The ability to investigate issues, analyse information and identify practical solutions.
Confidence interpreting technical information and product documentation.
Robust organisational skills and attention to detail.
A collaborative approach and the ability to work effectively across multiple teams
Why Join Freighter Group?
At Freighter Group, we are committed to delivering industry-leading products and exceptional customer experiences.




This role offers the opportunity to work closely with customers and internal stakeholders while contributing to product quality improvements and business success across Australia.
Fantastic employee benefits
At RACV we are people who care, we're part of people's every day – making a positive impact in their homes, on the road and on holidays.
We've built on our roadside history and been there for our customers and members for more than 115 years.
We provide opportunities that only a diverse business can offer.
And the best is yet to come.
Join our Member Engagement team as an enthusiastic phone-based Customer Service Consultant who has the desire to exceed customer expectations.
With strong interpersonal skills you will be proactive in establishing and maintaining relationships with our members.
Position Release
Permanent full-time role - Commencing Monday the 26th of October
Location – Wodonga
Fixedroster - Current schedule is a rotational roster | Monday to Friday & Weekends between the hours of 7am - 6pm.
Hybrid working arrangement - providing great flexibility.
Drive sales - by focusing on members' needs and providing immediate and effective solutions with our range of products and services.
Champion personalised conversations – by providing exceptional service experiences that deliver on our brand promise.
Learning Program - availability between 9.00am-5:30pm Monday-Friday.
We will set you up for success with a comprehensive 2-month learning program focusing on Emergency Roadside Assistance and Motor Insurance in the first instance.
Dedicated Support Model during Learning - Throughout your learning journey, you'll gain valuable skills in systems, customer service, sales, and product knowledge.
With a dedicated support model by your side, you'll have everything you need to master our products and services with confidence.
What we're looking for:
Our values are designed to shape and reinforce our desired ways of working.
Therefore, we are looking for talented individuals who want to shine in a role where their personality is welcomed and who are driven to shape their career with us.
We will provide career growth opportunities, and regular learning and development to broaden your knowledge and keep every day compelling.
The successful applicant will:
Be highly motivated with a positive nature,
Have strong personal initiative and enthusiasm,
Have a passion for delivering high-quality sales and service experiences,
Be an active listener and ask questions to effectively determine needs and solutions,
Have strong verbal and written communication skills, and
Be able to achieve both individual and team goals.
Have intermediate PC skills and knowledge of relevant software (highly desirable).
Previous customer service, retail or telephony sales experience is highly regarded.
What we provide:
A tight knit team, with a supportive and collaborative culture and exclusive employee advantages you'll actually want to use such as:
Ability to support your community with matched giving programs, volunteer days and team fundraising that allows you to do more for the causes that matter to you.
Great discounts on Insurance and Free Basic Emergency Roadside Assistance.
Discounts on accommodation at RACV Resorts.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success.
We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
United Kingdom
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📌 Festive Jewelry Sales Assistant — Flexible Shifts (Melbourne)
🏢 Angusote Pty
📍 Melbourne