We're looking for a Production Support Manager to build, plan, and manage the staff team for Ghost in The Rocks ****, a four-night Halloween festival across October 29 - November 1 at The Rocks, Sydney.
This is a permanent Sydney-based role starting October 12, ****.
STAFFING & ROSTERING
Recruitment and onboarding of casual and full-time event staff (100+ staff across the four nights)
Rostering and scheduling across multiple zones and shifts
Staff briefings and training (preparing materials, conducting briefings, ensuring all staff understand their role)
Real-time staffing coordination during the event
Staff welfare and TOIL tracking (time in lieu approvals, breaks, fatigue management)
PLANNING & COORDINATION
Forecasting staffing needs by zone and experience
Liaising with production, vendors, and other teams on staffing requirements
Creating and managing rosters that match operational demands
Problem-solving staff absences and last-minute changes during the event
FINANCE & REPORTING
Staffing budget tracking and reconciliation
Staff cost analysis and variance reporting
Audit-ready documentation and compliance records
WHO WE'RE LOOKING FOR
You have at least three years' experience managing events or hospitality staff (festivals, venues, venues, catering, entertainment).
You've built teams quickly, managed rosters at scale, and handled the chaos of event day with calm problem-solving.
You're organised and detail-focused.
You track deadlines, manage multiple schedules simultaneously, and communicate clearly so people know what's expected.
You understand event dynamics.




You know how to forecast what a zone needs, how to brief staff so they actually understand their role, and how to adjust on the fly when something changes.
You fit BBR's DNA: you're transparent, you own problems, you collaborate across teams, and you bring genuine ideas to how we run better.
Event staffing management or hospitality team management experience
Rostering and scheduling (experience with rostering software a bonus, but not required)
Staff briefing and training
Budget tracking and financial reporting
Reliability and follow-through under pressure
Knowledge of NSW employment law, award conditions, and TOIL requirements
Familiarity with Microsoft 365 (Excel, Teams, Outlook)
Highly valued:
Festival or large outdoor event experience
Bar, restaurant, or hospitality venue team management
Experience with Asana or similar project management tools
Understanding of casual worker management and compliance
Event day experience working in a fast-paced, multi-zone environment
SALARY AND LOGISTICS
Permanent, full time.
Based in Sydney (office at The Rocks, with flexibility for remote work during planning phase).
Normal working hours are 38+ per week; you'll work event days (Oct 29 - Nov 1) and increased hours during planning week (Oct *******).
We typically staff:
Bar and hospitality teams
Parade and crowd management
Roaming customer experience and troubleshooting
Setup and breakdown crews
Staffing levels: approximately ****** people working across the four nights, depending on the zone.
#J-*****-Ljbffr

📌 Production (Staffing) Manager (Sydney)
🏢 BBR AGENCY
📍 Sydney