Job Title
Telstra Retail: Customer Service & Sales Consultant
Employment Information
Employment Type: Permanent
Closing Date: 24 Dec 23:59pm
Locations
MELBOURNE EMPORIUM
MELBOURNE DISCOVERY
BOX HILL
CAMBERWELL
THE GLEN
VICTORIA GARDENS
EASTLAND
KNOX
AIRPORT WEST
ALTONA GATE
BROADMEADOWS
CAROLINE SPRINGS
HIGHPOINT
MELTON
POINT COOK
PORT MELBOURNE
WATERGARDENS
WERRIBEE
BRUNSWICK
CRAIGIEBURN
DONCASTER
EPPING
GREENSBOROUGH
PLENTY VALLEY
NORTHLAND
CHIRNSIDE PARK
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Responsibilities
Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Provide quality customer service to all customers.
Maximise sales by providing latest product and service information to our customers.
Achieve sales and performance targets.
Ensure store presentation is in line with retail shop standards.
Benefits
30% off Telstra services
Exclusive discounts and offers across 240 brands and partners
A flexible, inclusive approach to parental leave – do it your way!
Unlimited access to ***** learning programs – something for everyone!
Monthly performance rewards and recognition programs
There's more! Benefits Your Way - Telstra




Plus 12% Superannuation
Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Salary and Compensation
Hourly Rate: $***** per hour
Annual Fixed Remuneration: $71,330 per year
*Junior rates apply for those under 20 years of age.
*Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
*12% superannuation included.
Company Culture & Diversity
We're committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
When you become part of the Telstra team, you're joining a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is protected and can thrive.
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