At MMS we're proud of our history, our heart, and our commitment to making a difference to people's lives. We care because people matter. We collaborate because the greatest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.
Here's
how you will make a difference in this role...
As t
he Workforce Planning
Specialist
you will
be
responsible for
translating forecast demand into workforce
plans, roster strategies and staffing models that support service delivery, workforce
efficiency
and operational
objectives
across
Maxxia
and
RemServ
Operations.
This
role owns workforce scheduling,
availability planning, leave governance and
compliance
,
ensuring workforce supply
aligns
to forecast demand through
effective
roster
design,
capacity
planning
and workforce mix management
.
You will
provide
leader
s
with
clear
insights and recommendations
on workforce risks, leave trends,
utilisation
, roster
effectiveness
and
productivity
opportunities
, while partnering with workforce specialists to support compliant,
sustainable
and operationally effective plans
.
At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:
Develop workforce plans, roster strategies and staffing models aligned to forecast demand, service
requirements
and operational priorities.
Design and
maintain
master rosters, shift patterns and workforce structures that balance customer demand, employee
experience
and cost outcomes.
Manage workforce availability, leave governance and capacity frameworks,
monitoring
risks
and
recommending
actions to
maintain
service performance.
Develop contingency and surge plans while ensuring workforce plans,



schedules and rostering practices
comply with
awards, legislation,
policies
and WFM requirements.
Monitor overtime
, workforce compliance
,
planning
controls
and system configuration to
maintain
roster integrity and
support effective operational and financial outcomes.
Partner with Operations leaders and the Workforce Management team to
provide
practical workforce planning advice,
insights
and recommendations.
Identify
opportunities to improve workforce
utilisation
, roster effectiveness,
flexibility
and workforce planning practices.
Support operational and strategic workforce initiatives that improve planning maturity, service
delivery
and workforce performance.
To be considered for this role you will have:
Experience in workforce planning in a complex multi-site, multi-channel operational environment.
Strong understanding of workforce planning principles, scheduling
methodologies
and workforce
optimisation
practices.
Understanding of
workforce planning concepts including shrinkage, adherence,
coverage
and interval staffing.
Experience balancing workforce supply, demand, service
outcomes
and
labour
costs.
Strong analytical skills with the ability to
identify
workforce risks and recommend practical workforce planning solutions.
Experience translating workforce forecasts into workforce plans, roster
strategies
and staffing requirements.
Understanding of
performance metrics,



workload
drivers
and operational planning.
Knowledge of Australian employment legislation, workforce compliance
obligations
and award-based rostering environments.
What we can offer you:
·
Strong culture and the support of a values-based recognition program
·
Novated leasing benefits and discounts
·
12 weeks paid parental leave
·
Comprehensive learning and development opportunities
to support your career growth
·
Sonder digital wellbeing platform
, providing personalised support 24/7, plus annual flu vaccinations
·
Default Income Protection Insurance
reimbursed for members of the MMS Default Super Fund
·
Exempt Employee Share Plan
·
Volunteer leave & Career break
·
MMS Rewards program
Embracing our value of
Everyone Matters
we hold a collective commitment to foster an workplace where all differences are valued and respected.
·
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
·
We value the skills and attributes veterans can bring to our organisation.
·
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at
******

📌 Workforce Planning Specialist (Brisbane)
🏢 Anglo Scottish Asset Finance
📍 Brisbane