About the Role
This is a high-impact field operations role supporting the
Microsoft Retail In-Store Presence and Training Team
across the southern states.
As Field Operations Manager, you will lead the administration, governance, and optimisation of the field team to deliver solid in-store execution, effective training, and consistent performance against Microsoft KPIs across nominated retail accounts.
Supporting field operations across QLD and NSW and reporting to National Field Manager, you will act as the operational backbone of field execution, connecting management, regional stakeholders, retail partners, Microsoft, Retail Safari, and the field team to turn strategy into results at store level.
This role suits someone who is
highly organised, detail-oriented, naturally curious, and confident navigating complex environments
, with a practical, hands-on approach to delivery.
This is a full-time field role, Monday - Friday, 9:00 - 5:30.
Why Join Retail Safari?
Lead a flagship Microsoft retail field program
Make a visible impact with a global brand
Enjoy autonomy, responsibility, and career growth opportunities
Work with passionate, high-performing teams across Australia
Key Responsibilities
Field Leadership & Performance
Lead, coach, and develop a large field team to deliver consistent performance and results
Conduct regular field visits, coaching sessions, and performance reviews
Drive productivity, presentation standards, and team engagement in the field
Manage recruitment, onboarding, training, and performance management for field staff
Client & Stakeholder Management
Build strong working relationships with Microsoft stakeholders,



store managers, Retail Sales Professionals, and regional retail leaders
Represent the program in client meetings, calls, and conferences as required
Support the Program Manager with audits, insights, and continuous improvement recommendations
Ensure client communications align with agreed account plans and KPI expectations
Operational Excellence
Oversee territory planning, call scheduling, and cost-effective travel
Maintain full compliance across payroll, expenses, reporting, and field systems
Monitor competitor activity and market intelligence, and report insights to support decision-making
Training, Capability & Culture
Deliver product and campaign training to build team capability and confidence
Identify field best practice and share insights nationally
Foster high engagement, capability growth, and a strong performance culture aligned with Retail Safari values
What Success Looks Like
Consistent delivery of Microsoft KPIs and service levels
High-quality in-store execution across the region
Engaged, well-trained, and high-performing field teams
Strong client satisfaction and trusted partnership status
Skills & Experience
Essential
Minimum
4+ years' experience
managing large field teams and delivering strong performance outcomes




Proven experience in sales, merchandising, demonstrations, auditing, or field operations
Strong leadership, coaching, and people development capability
Excellent communication, negotiation, and problem-solving skills
Strong computer literacy across Excel, Word, PowerPoint, and Outlook
Current driver's licence and willingness to travel
(interstate travel required)
Desirable
Experience working on Microsoft or technology retail programs
Train-the-Trainer qualification
Understanding of agency or outsourced field marketing models
About Us
Retail Safari, part of Strikeforce, is a leading field marketing services agency helping brands connect with customers through a range of channels including merchandising, assisted selling, mystery shopping and brand activation.
We partner with some of the world's most recognised brands to deliver engaging customer experiences through our field teams across Australia.
Curious to learn more?
Check out our website
/
Ready to lead in the field and shape retail excellence for Microsoft?
Apply now with your CV and a short cover note outlining your field leadership experience.
We're proud to be an equal opportunity employer and welcome people from all backgrounds, experiences and perspectives.
We're committed to creating a workplace where everyone is treated fairly, respectfully and has the opportunity to succeed.
Applicants must have valid Australian working rights that allow them to meet the hours and requirements of the role.
Please note only shortlisted candidates will be contacted.

📌 Microsoft Field Operations Manager - Qld & Nsw (Queensland)
🏢 Strikeforce Alliance
📍 Queensland