Job Description
The Head Facilitator is a qualified and experienced facilitator working with youth from diverse and disengaged backgrounds.
The Head Facilitator has the capacity to adapt the session based on student engagement, demonstrates inspirational leadership, and possesses the ability to mentor and supervise other facilitators.
A Head Facilitator is a qualified and experienced facilitator working with youth from diverse and disengaged backgrounds.
The Head Facilitator has the capacity to adapt the session based on student engagement, has a high level of inspiration and the ability to mentor and supervise other facilitators.
Head Facilitation: Planning & Delivery, Management, Administration & Reporting and Communication
Child Safeguarding & Workplace Health and Safety commitment
Additional responsibilities to this role include school and community engagement throughout the region.
Our Values
Create Ripples:We act with integrity and openness, listening to young people in the confidence that each of our small but intentional actions will spread outwards to make waves.
Bring out the Best:We encourage brave discussions and create space for reflection, believing that success comes from having passionate people come together with diverse ideas, strengths, interests, and stories.
Connect Ideas:We collaborate and innovate to create new solutions that help young people learn, grow and develop skills, and we celebrate our small wins.
Position Title: Reservation Booking Manager
We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator.
As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world.
We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.




Key Responsibilities:
Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
Utilize reservation management software to track bookings, payments, and cancellations accurately
Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff
Qualifications:
Experience in customer service, travel, or hospitality industry
Excellent communication skills, both written and verbal
Strong attention to detail and ability to multi-task in a fast-paced environment
Proficient in using reservation management software and Microsoft Office
Ability to work independently and in a team setting
Strong problem-solving skills with a positive attitude
If you are passionate about exploring the world, have excellent customer service skills, and thrive in a rapid-paced environment, we want to hear from you!
Join us and be a part of creating unforgettable adventures for our customers.
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