Accounts Administrator | Onsite | Caulfield Head Office | Entry Level
Connect2Care is seeking a full‐time Entry‐Level Accounts Administration Officer to join our Head Office team in Caulfield.
As a community‐based NDIS provider, we are looking for a proactive, detail‐oriented, and eager‐to‐learn individual to support our growing finance and administration functions.
This onsite role is ideal for someone looking to start or grow their career in accounts administration, with an interest in the NDIS sector.
Previous exposure to accounts administration, plan management, or the NDIS is advantageous but not essential, as training and support will be provided for the right candidate.
You will enjoy working collaboratively in a fast‐paced environment while developing valuable skills and experience.
Key Responsibilities
Manage accounts receivable functions, including daily bank reconciliations, debtor follow‐up, payment allocation, and collections
Perform daily quality checks of therapist invoices
Conduct daily quality checks of reports relating to therapy services
Liaise with therapists and administration staff regarding invoicing and billing queries
Process customer credit card payments via EWAY
Review and process customer refund requests
Respond to internal and external accounts enquiries including complaints
Manage accounts' email inbox and phone enquiries
Maintain accurate records within the company CRM
Requirements
PRODA access (Preferred)
NDIS experience (Preferred)
Applicants must be an Australian citizen, Australian permanent resident, or a New Zealand citizen holding a Special Category (subclass 444) visa with unrestricted work rights in Australia.
Highly Desirable
Experience using Xero
Payroll experience (role may expand to include payroll responsibilities)
Perks
Supportive, values‐driven organisation
Stable, full‐time role with variety
Close collaboration with an experienced leadership team
Professional development and growth opportunities
Inclusive, respectful workplace culture
Purpose‐driven work supporting people and communities
Discounted health insurance with Bupa
Free EAP service
Annual leave loading
Equal Opportunity Employer
We believe in hiring a diverse workforce and sustaining an inclusive, people‐first culture.
We are committed to non‐discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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