Wiseway Logistics (WWG) is an ASX-listed, fast-growing international freight forwarding company with a global footprint.
We have eight offices across Australia, with international operations in New Zealand, China, Singapore and the USA.
We are a licensed customs broker with custom‐bonded warehouses.
Due to continued business growth and an expanding workload, we are seeking an experienced Imports Operations Supervisor to join our team on a full time basis.
The Role:
As an Imports Operations Supervisor, you will oversee the day-to-day import operations and provide support and guidance to the team to ensure shipments are processed efficiently, accurately and in accordance with company procedures and compliance requirements.
You will be responsible for:
Supervising and supporting the Imports Operations team in daily activities
Coordinating and overseeing import shipments from arrival through to delivery
Preparing and reviewing customs and import documentation
Lodging air and sea cargo automation
Liaising with clients, carriers, ABF, DAFF and other relevant stakeholders
Managing and resolving client enquiries in a timely and professional manner
Coordinating with clients and internal departments to ensure smooth shipment movement
Arranging cargo deliveries and following up on delivery status
Managing and monitoring bonded warehouse requirements
Supporting Customs Brokers with import clearance activities
Reviewing documentation to ensure accuracy and compliance
Monitoring team workloads, priorities and deadlines
Providing guidance and assistance to team members where required
Identifying and resolving operational issues and escalating matters to management when required
Ensuring all documentation is completed accurately and within required timeframes
Ensuring compliance with company policies, procedures and relevant legislation
Following all WHS and compliance requirements
Maintaining effective communication with internal and external stakeholders
Assisting with process improvements and improving operational efficiency
Completing ad‐hoc duties and tasks as required by management
To be successful, you will need to have:
Minimum 3 years' experience in freight forwarding, with strong experience in imports operations
Previous experience in an Imports Supervisor, Senior Imports Officer or similar supervisory role
Strong understanding of import freight forwarding processes
Experience with customs documentation and import clearance procedures
EDI experience
Strong knowledge of air and sea freight operations
Excellent communication and interpersonal skills
Strong attention to detail and accuracy
Excellent organisational and time management skills
Ability to prioritise and manage competing workloads
Ability to supervise, support and work effectively within a team
Strong problem‐solving and decision‐making skills
Good computer skills and experience working with freight forwarding systems
Ability to work independently and take ownership of responsibilities
Strong English communication skills, both written and verbal
Ability to work in a fast‐paced environment
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