For well over 3 decades,
Supercharge Batteries
has been a market leader in the automotive battery industry.
Our parent company Ramcar ANZ operates a diverse range of businesses across Australia and New Zealand, including battery supply, battery recycling, mobile service and automotive services.
About the role
We are seeking a highly organised, customer-focused
Customer Service Coordinator
to join our team.
The successful candidate will be a good team player with a can-do attitude, excellent attention to detail and the ability to manage competing priorities in a fast-paced setting.
Key Responsibilities
Your Key Responsibilities include, but are not limited to:
Order Management
Monitor Order Portal and EDI systems for incoming customer orders.
Process and distribute purchase orders to relevant State branches and Account Representatives.
Ensure orders are entered accurately and processed within agreed timeframes.
Maintain and update purchase order tracking files and records.
Customer Service
Respond to customer enquiries via phone and email.
Provide order status updates and delivery information to customers.
Build and maintain strong relationships with key national account customers.
Resolve customer concerns and escal ...
Delivery Coordination
Liaise with State branches and representatives regarding outstanding orders.




Monitor undelivered orders and proactively follow up delayed shipments.
Communicate delivery delays and revised schedules to customers.
Coordinate with internal teams to ensure customer expectations are managed effectively.
Invoicing and Accounts Support
Process invoices for completed deliveries using SAP.
Send invoices and supporting documentation to customers.
Assist with customer account enquiries and invoice reconciliation issues.
Conduct ATB (Aged Trial Balance) follow-up with customers regarding overdue invoices.
Reporting and Administration
Maintain accurate customer and order records.
Update tracking spreadsheets and reporting tools.
Prepare and submit weekly activity reports by Friday lunchtime.
Support continuous improvement of customer service and order management processes.
Any additional ADHOC tasks as needed.
Skills and Experience
Previous experience in customer service, order processing, administration, or account coordination.
Strong communication and relationship management skills.
Experience using SAP or similar ERP systems.
Intermediate to advanced Microsoft Excel and Outlook skills.
Strong organisational and time management abilities.
High attention to detail and problem-solving capability.
Ability to manage multiple customer accounts and competing priorities.
#J-*****-Ljbffr

📌 Customer Service Coordinator (New South Wales)
🏢 SuperCharge Batteries
📍 New South Wales