About the Opportunity
Join Flight Centre Travel Group (FCTG) and play a critical role in supporting business-critical systems used by Global Supply and Selling Partners around the world.
As a Systems Support - System Analyst, you'll provide third-level support, help drive system uptime and resolution outcomes, and contribute to the ongoing enhancement of key business platforms.
Working in a collaborative global setting, you'll partner with stakeholders, vendors, and internal teams to solve problems, improve processes, and support the successful delivery of system changes and enhancements.
This Brisbane-based opportunity offers exposure to global systems and the chance to make a meaningful impact across the business.
What you will do:
Provide third-level support for business-critical systems and escalated queries from Global Supply and Selling Partners
Investigate, analyse, and resolve business and system-related issues to minimise disruption and improve user experience
Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO, and associated systems
Monitor system performance and communicate findings to vendors and stakeholders where required
Contribute to system enhancements and new projects as a subject matter expert
Develop and maintain system documentation, knowledge articles, and training resources
Provide internal training and demonstrations to support effective use of business systems




Coordinate release management activities with vendors for system modifications and updates
Execute functional testing and review system modification documentation
Communicate system issues, outages, and changes to users and vendors globally
Support software updates, functional enhancements, and change management activities
Proactively recommend process improvements to increase system effectiveness and business outcomes
What you will need:
Minimum 1+ years' experience in an environment involving information analysis, problem resolution, and business process improvement
Experience communicating information effectively through written and verbal channels
Experience participating in meetings with business representatives and stakeholders
Exposure to travel systems and an understanding of global booking system complexities is desirable
Customer service experience within a support environment is desirable
Strong problem-solving, collaboration, communication, and relationship-building skills
Ability to perform effectively under pressure and manage competing priorities
If you are interested in finding out more or would like to organise a "Day In The Life," please email Team Leader - Nicole Lange:
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** Please advise your leader before applying **
Please Note: applications can only be considered by candidates who are based in Brisbane and can work without restriction or requiring visa sponsorship.
Remote working options are not available for this position.

📌 Systems Support - Systems Analyst (Queensland)
🏢 Flight Centre Australia
📍 Queensland