About Us
At TFO, tiles are our passion.
Over 50 years of experience in the tile industry has allowed us to form partnerships with big brands from around the world.
As we continue to grow, we're looking for talented people who want to grow with us.
We offer a supportive team environment, ongoing learning and development opportunities, and real career progression for those who are ambitious and driven.
At TFO, your next job could be the start of a long and rewarding career.
The Role
As a Customer Service Representative, you will be the first point of contact for our customers.
A typical day will involve:
Present and sell company products and services to current and potential clients.
Processing quotations and orders for customers
Present and sell company products and services to current and potential clients
Providing a qualified and friendly relationship with customers
Following up on customer enquiries and quotes
Greeting customers when they enter the store
This role involves a rotating weekend roster.
Skills and Experience
Minimum 1 year of experience in a customer service role
Have a good team work ethic




Excellent verbal and written communication skills
Ability to multi-task and prioritise workload in a fast-paced environment
Problem solving skills and high level of attention to detail
Intermediate mathematics skills
Interior Design experience is desired but not essential
What You Will Need
To be flexible and adaptable
Punctual and Reliable
A great customer focus
Willingness to learn and grow with the team
The Benefits
Free on-site parking
Convenient location based in Smithfield
Stable full-time permanent role
A strong and supportive team environment
Ongoing training and professional development opportunities
The Next Steps
Please visit our website at to find out more about our company.
If you think you would be a great addition to our team, please send your resume and cover letter to ******
Benefits
Employee discount
Professional development assistance
Referral program
Experience:
Customer service: 1 year (Preferred)

📌 Customer Service Representative (Sydney)
🏢 Tile Factory Outlet
📍 Sydney