Techskill Academy is looking for an experienced RTO Manager to take day-to-day responsibility for our operations, Student Services team and Trainer & Assessor network.
We'll be upfront: this isn't an easy management job.
We're a small, fast-moving, fully online RTO. There aren't layers of managers or large support functions around you, and this isn't a role where you'll spend your day directing other people to do the operational work.
We need someone who is an operator as much as a manager.
You'll lead the team, set priorities and hold people accountable, but you'll also stay close to the work, understand what's happening across the operation and step in when needed.
If something isn't working, we'll expect you to know about it, understand why and help get it sorted.
What you'll be responsible for
Leading the Student Services team
Managing our internal Trainers & Assessors and external T&A; network
Student administration from enrolment through to completion
Student progression, support and service levels
Assessment turnaround and T&A; capacity
SMS/LMS administration, AVETMISS and regulatory reporting
Student and T&A; records
Operational compliance, complaints and appeals
Team performance, development and recruitment
Workload, priorities and operational capacity
Funding administration and reporting
Working with other areas of the business when an operational issue needs solving
You'll have people to lead, but you need to understand and be capable of doing the work you're responsible for.
When things get busy, you're willing to get involved. When something keeps going wrong, you're expected to get beyond the immediate problem and work out what's causing it.
What we're looking for
We're looking for someone who has genuinely run RTO operations, not simply worked around them.
You should bring
Solid operational experience within an RTO, ideally a private RTO
Strong practical knowledge of RTO administration and compliance
Experience with Student Services and the student lifecycle
Experience working with and managing Trainers & Assessors
SMS/LMS and AVETMISS experience
Previous people leadership experience




Strong organisation and operational judgement
The confidence to make decisions and solve problems
The ability to prioritise when several things need attention at once
Comfort working with data, systems and technology
TAE***** or equivalent would be well regarded but isn't essential for the right person.
The person we're looking for
You don't need to be the loudest person in the room, and we're not looking for someone who wants to come in and build a management empire.
We are looking for confidence. You should be able to make a call, challenge something constructively when it doesn't make sense, tell us when there's a genuine problem and take responsibility for your area.
Equally, you'll understand that you're part of a wider business. You'll work closely with Sales & Marketing, Tech, Finance and the broader EFLR group and you'll know when something is yours to solve and when another function owns it.
We're looking for someone who is:
Hands-on.
You're comfortable in the detail and don't see operational work as being beneath a manager.
Practical.
You solve the problem in front of you without automatically creating more process around it.
Accountable.
If something sits within your area, you own getting it resolved.
Commercial.
You understand we're running a business as well as an RTO.
Confident.
You'll speak up, make decisions and back your judgement.
Low ego.
You don't need to own everything to have influence, and you're comfortable working within clear areas of responsibility.
Comfortable with change.
Our systems and ways of working will continue to evolve.
Technology and compliance au fait.
Both matter here, but neither is the whole job.
You need enough RTO knowledge to make sure the operation is compliant,



records are clean and risks are identified early. We're not looking for someone to build layers of policy or process simply because that's how it's always been done.
We're also investing heavily in systems, automation and AI. Our Tech team owns and builds those solutions. Your role is to understand the operational problem, provide useful input and make sure your team adopts the tools and processes that are introduced.
What the role is really about
At its core, we need someone who can come in each day and run the operation well.
Know what's happening.
Know what needs attention.
Lead the people.
Do the work when required.
Raise genuine issues early.
And leave things working better than you found them.
If you're looking for your next management title and a team to direct from a distance, this won't be the right fit.
About Techskill
TechSkill Academy is a growing Australian Registered Training Organisation, ranked in the top 2% of private RTOs nationally, specialising in nationally recognised qualifications across the building and construction industries.
Part of EFLR Group, we're a Brisbane-based team combining industry expertise with technology, automation and AI to make training and recognition of prior learning simpler, faster and more accessible.
We're commercially minded, fast-moving and continuing to grow, giving our people the opportunity to genuinely influence how we work and where we go next.
Our core values
Solutions
- The greatest gift is the ability to resolve issues. If a customer has an issue, fix it.
Honesty
- If we make a mistake - we own it.
Innovation
- If a customer asks for something out of the box. We think outside the box.
Speed
- It's better to be rapid than slow. If a customer needs it quickly, move swiftly.
Prioritise
- Start with the customer and work backwards.
Success
- If our customer is not succeeding, we are not succeeding.
If you're an experienced RTO operator who enjoys being close to the action, likes taking ownership and wants the responsibility that comes with running a function, we'd like to hear from you.
#J-*****-Ljbffr

📌 Rto Manager (Queensland)
🏢 Techskill Academy
📍 Queensland