General information
Name
Claims Processing Consultant
Ref #
*****
Date
Thursday, September 17, ****
Full / Part Time
Full Time
Employment Type
Fixed Term
Description & Requirements
Adelaide CBD | Hybrid Working | Multiple Opportunities | 12-Month Fixed Term
Join Bupa and make a difference
Bupa is growing our Health Insurance team in Adelaide, with multiple opportunities available across Hospital Claims and Ancillaries (Extras).
These 12-month fixed-term opportunities are a great chance to join a supportive team, build valuable health insurance experience and develop your career with Bupa.
Whether you have experience in claims, customer service, healthcare or administration, we'll provide the training and support you need to succeed.
About the Role
As a Claims Processing Consultant, you'll help our customers and providers navigate the claims process, ensuring claims are assessed accurately and resolved efficiently.
Depending on your team, you'll work across Hospital or Ancillaries (Extras) claims and will:
Assess and process health insurance claims
Manage complex and exception claims
Respond to customer and provider enquiries
Work across multiple systems and applications
Investigate issues and identify solutions
Build solid relationships with customers, providers and internal stakeholders
Identify opportunities to improve processes and customer outcomes
Work within relevant policies, procedures and regulatory requirements
What You'll Bring
We're looking for people who are customer-focused, detail-oriented and eager to learn.
You'll ideally have:
Experience in customer service, administration, claims or a similar environment
Strong attention to detail and problem-solving skills
Excellent written and verbal communication




The ability to manage competing priorities
Confidence working across multiple systems
A positive, professional and customer-first approach
Experience in health insurance, healthcare, claims or contact centre environments will be highly regarded, but isn't essential.
Training & Hybrid Working
We're committed to setting you up for success.
For your first three months, you'll complete comprehensive training onsite at our Adelaide CBD office.
Following training, you'll move to our hybrid working arrangement:
2 days in the office | 3 days working from home
This provides the flexibility of working from home while maintaining regular opportunities to connect and collaborate with your team.
Why Bupa?
Multiple opportunities across Hospital and Ancillaries (Extras)
Comprehensive training and ongoing development
Hybrid working after your initial training period
Fully subsidised Bupa health insurance
Additional annual wellbeing day and paid volunteer leave
Access to wellbeing programs and lifestyle discounts
Supportive and inclusive team culture
Opportunities to build your skills and career with Bupa
The chance to contribute to meaningful remediation and transformation initiatives
Ready to join us?
If you're looking for your next opportunity and want to make a difference to our customers, we'd love to hear from you.
Apply now and start your next chapter with Bupa.
Our Commitment to Inclusion
At Bupa, we believe diversity makes us stronger. We welcome applications from people of all backgrounds and experiences, including First Nations peoples, veterans, people with disabilities, and members of the LGBTQIA+ community.
If you require any adjustments throughout the recruitment process, we're here to support you.
Location
Adelaide Office
Recruiter
Rami Elghattis

📌 Claims Processing Consultant (Adelaide)
🏢 Bupa Anz
📍 Adelaide